Administrator

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• Make an impact supporting patients, their families and carers

• Heidelberg location, with multiple public transport options available to Austin Hospital

• Part time opportunity, with flexible working hours 

• Afternoon and Night shift rotating roster to work in with your life style

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Emergency Department

The Emergency department is committed to promoting the highest level of care for our patients. In realising this goal, the department will lead and excel in research, teaching and the use of person-centred evidence-based practice. The Emergency Department has over 89,000 presentations a year, making it one of Victoria's busiest Emergency departments.

About the role

We have 2 permanent part time positions available for individuals with experience in customer service, and administration duties to join our Emergency Department.

This is a customer service focused role and the shifts cover afternoon and night shift including weekends. We are a 24/7 department and availability and flexibility for all hours are essential for this role.

You will be the first point of contact for patients. The administration team supports all other clinical teams in the department. This includes our Short Stay Observation Unit, and Paediatrics. We also provide broader support across the hospital including, inpatient ward admissions, transfers, and discharges.

About you

You will be an organised and customer-focused professional with excellent communication skills and a strong commitment to providing exceptional service. You will have a high level of attention to detail, the ability to manage competing priorities, and a proactive approach to supporting patients, visitors, and staff. You will enjoy working collaboratively within a busy team environment and be committed to delivering accurate and efficient administrative support.

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 
• Five weeks annual leave (pro-rata for part time), plus purchased leave options

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Jennifer King, ED Clerical Manager at Jennifer.KING@austin.org.au.

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Sunday 1 November 2026