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Support Engineer

Flix

Berlin, Germany

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Salary not disclosed
Full-time

🇩🇪 Working in Germany

Possible country route: EU Blue Card / skilled-worker residence. A qualifying job offer and route-specific qualifications are required. An EU Blue Card is a possible route; the employer must separately confirm support.

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Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.

📍 Berlin, GermanyOpen in maps ↗
Description (EN)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  

As a Support Engineer (m/f/d) at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support.  

You'll be part of a globally distributed IT Infrastructure Support Team, within our Foundation Division, that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support. 

About the Role

  • Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience 
  • Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting 
  • Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive 
  • Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM
  • Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
  • Build hands-on experience with device management platforms and IT infrastructure tooling
  • Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects 

About You

  • A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems) 
  • 2–4 years of experience in IT support, service desk, or technical customer support 
  • Solid working knowledge of Office 365 and standard workplace collaboration tools 
  • Comfort communicating clearly and patiently with non-technical users 
  • Curiosity and a genuine eagerness to learn new technologies and workflows 
  • Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot) 
  • Experience administering Atlassian tools (Jira, Confluence, JSM) 
  • Experience supporting employees across multiple time zones or global offices (nice to have) 

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  

What We Offer

  • Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. 
  • Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. 
  • Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. 
  • Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. 
  • Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. 
  • Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. 

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you! 

 

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Published 3 days ago

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