Store Supervisor - Maison Margiela, Al Jimi Mall

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

• Lead by example, representing the Maison Margiela's values and philosophy through all customer and team interactions.

• Promote a positive and collaborative work environment, encouraging team engagement and communicating feedback or concerns to the Head of Retail.

• Deliver exceptional customer experiences, build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty.

• Handle customer feedback and complaints professionally, ensuring timely and effective resolutions.

• Maintain high standards of visual merchandising, store cleanliness, staff grooming and stock replenishment in line with brand guidelines.

• Support daily store operations, including staff scheduling, shop floor coverage, stock movement tracking and inventory audits.

• Ensure compliance with retail procedures, company policies, and health, safety and security standards.

• Support store projects, promotional initiatives and community events to drive sales, increase customer engagement and enhance brand awareness.

• Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience.

What you'll need to succeed

• Previous experience in retail, preferably within luxury beauty or Fragrance.

• Proven ability to lead, coach and motivate a team, supporting individual development and overall store performance.

• Strong communication and interpersonal skills, with a customer-first mindset and a passion for delivering exceptional service.

• Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration.

• Experience in clienteling, VIP relationship management and building long-term customer loyalty.

• Knowledge of visual merchandising, stock management and retail operational standards.

• A proactive, hands-on approach with strong problem-solving skills and the ability to work independently when required.

• Ability to stay informed about market trends, new products and competitor activity.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.