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Casual Switchboard Operator

Hilton

London, United Kingdom

From £13.72/hour

Sponsorship not statedThe posting doesn’t say whether the employer sponsors visas. Ask before you apply.

Part-time

🇬🇧 Working in United Kingdom

Possible country route: Skilled Worker. A licensed sponsor, certificate of sponsorship and an eligible role are needed. Salary and English requirements depend on the application.

Outside the UK: usually 3 weeks after submitting the application, identity and documents. Sponsor preparation and appointments are additional.

What to check before applying
  1. Verify the sponsor. Confirm the employer can issue a certificate of sponsorship for this role.
  2. Check current requirements. Use GOV.UK for the salary, English, fees and maintenance rules.
  3. Complete the application. Prepare documents and the identity check; do not book relocation against a guaranteed date.
Official immigration guidance ↗

Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.

📍 London, United KingdomOpen in maps ↗
Description (EN)

 How We'll Help You Thrive 

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including: 

  • Flexible shifts – pick up shifts based on your availability, around your other commitments 

  • Competitive pay – Earn up to £13.72 per hour, with opportunities to grow your career with Hilton. 

  • Instant pay access - the ability to instantly withdraw up to 40% of earned wages 

  • Free meals on duty – Helping you stay energised throughout your shift. 

  • Generous holiday allowance – Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service. 

  • Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources. 

  • Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care. 

*Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Casual Switchboard Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

  • Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
  • Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
  • Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
  • Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

    Join an Award-Winning Workplace Culture
    At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
    Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
    Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
    Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. 

    Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels.

    Published 15 days ago

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