Night Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Night Manager at Conrad London St. James , you’re not just overseeing overnight hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

•    Competitive pay – £36,036.61  per annum, with opportunities to grow your career with Hilton.
•    Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide. 
•    Food and beverage discounts – Receive 50% off food and beverage at participating outlets. 
•    Free meals on duty – Helping you stay energized throughout your shift. 
•    Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service. 
•    Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount. 
•    Pension scheme – Supporting you as you plan for the future. 
•    High street discounts – Access a range of exclusive savings through Perks at Work. 
•    Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP). 
•    Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care. 
•    Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth. 
*Benefits availability may vary depending on Team Member location and terms and conditions of employment. 
 

Conrad London St. James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world. The hotel, located in the heart of Westminster, features 256 beautifully appointed bedrooms. 

Here's what you'll do during a typical day:

• Manage nightly audits and reconciliation: Oversee the nightly audit process, ensuring accurate financial reporting and adherence to internal controls
• Drive financial reconciliation: Ensure complete and accurate posting and reconciliation of the day’s financial activity across departments
• Ensure payment integrity: Verify accuracy of financial and credit card transactions and resolve complex discrepancies
• Analyze and improve processes: Identify reporting anomalies, assess root causes, and collaborate with department leaders to enhance audit accuracy
• Support overnight operations: Partner with the Night Manager to handle guest issues and assist in emergency situations as needed
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.