Hospitality & Housekeeping Supervisor - Facility - alfanar Electric

Job Purpose

To oversee housekeeping, hospitality, and office support services, ensuring cleanliness, service quality, efficient resource utilization, cost control, and team performance in line with company standards and procedures.

Key Accountability Areas

Housekeeping Operations & Service Quality

• Supervise daily housekeeping activities across assigned buildings and office areas.
• Plan cleaning schedules and inspect service quality against approved cleanliness and hygiene requirements.
• Coordinate the resolution of service gaps and complaints and follow up on corrective actions.
• Ensure cleaning materials and equipment are used and stored according to approved safety procedures.

Hospitality & Event Support

• Coordinate hospitality arrangements for meetings, company events, and VIP visits with relevant departments.
• Ensure designated areas, refreshments, and service arrangements are ready within agreed timelines.
• Monitor hospitality service delivery and address issues affecting guest and employee requirements.

Office Resources & Supplies

• Monitor cleaning and hospitality supplies and coordinate replenishment to maintain service continuity.
• Arrange furniture requirements and coordinate movements or reallocations with relevant parties.
• Maintain accurate space and furniture records within the assigned scope.
• Ensure office support resources are organized and available according to departmental needs.

Performance & Cost Control

• Monitor service performance and related expenditure against approved plans and allocations.
• Review recurring complaints and inspection findings and implement improvements to service methods.
• Prepare service updates highlighting performance gaps, staffing constraints, and required actions.

Team Management & Development

• Assign tasks and arrange staffing coverage during vacations, absences, and special activities.
• Verify attendance and administer approved incentive schemes in accordance with company procedures.
• Review team performance and identify training needs for new and existing employees.
• Provide guidance on service standards, safe working practices, and professional conduct.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies