CDD Risk Analyst, Direct Customer Onboarding

Location: San Francisco

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

CDD Risk Analyst, Direct Customer Onboarding

Adyen is looking for a hands-on CDD Risk Analyst to join our Direct Customer Onboarding team and contribute to the growth and scaling of our customer base in North America. In this role, you will perform necessary enhanced due diligence, including reviewing KYC documentation and assessing potential anti-money laundering risks, to protect Adyen and our customers. You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that our customers and understanding of them remain up-to-date and compliant. You are expected to be very detail-oriented, take a risk-based approach, and have the ability to think critically with scalability always in mind, all while maintaining a high caliber work product.

What you will do

• Execute upon Know-Your-Customer (KYC), Customer Due Diligence (CDD) procedures and Enhanced Due Diligence (EDD).
• Collect and analyze customer information whilst documenting material changes to their organizational structures, legal entity(ies) and policies. 
• Perform KYC checks on our merchants, collect and verify relevant documentation and iterate on the process flow.
• Guide our merchants and be the first point of contact for every account onboarding.
• Be an internal product advocate, drive process improvements and feedback on automation within our workflows.
• Be an internal advisor for Direct Customer Onboarding related questions in the local office and our North America team.
• Align with our global teams to ensure consistency throughout our risk assessments for Onboarding.

Who you are

• 5+ years experience in Customer Due Diligence/Enhanced Due Diligence/KYC.
• Knowledgeable of payment risk concepts.
• You have a great sense of responsibility, integrity in your work, and you prioritize tasks based on business needs.
• You have a natural tendency to be curious and think outside of the box.
• You possess a strong affinity for AI and automation, effectively leveraging advanced tools to streamline operational workflows and drive scalable solutions.
• You are comfortable navigating ambiguity in an unstructured work environment and enjoy working with people from different cultures and backgrounds.
• You are a clear communicator with a strong team spirit, not afraid to step out of your comfort zone, and feel confident tailoring your message to your audience.
• You have an analytical and critical mindset that helps inform your risk-based approach. 
• You get a sense of achievement from solving operational problems and helping others.
• You are operationally oriented with an eagerness to pick up and drive projects with cross-functional teams. 
• You are willing to travel 10% of the time throughout the year.

Total rewards & compensation

The annual base salary range for this role in San Francisco is $90,000 - $125,000. Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.

In-office expectations

This role is based in our San Francisco office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen. 

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. If you have specific time constraints, please communicate them with your recruiter, and we’ll do our best to accommodate them where possible.

EEO statement

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Work Eligibility

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.