Manager - Technology, Customer & Operations

Establish close and integrated ties with operating business units by implementing applications and integration to help the business improve efficiency, reduce cost and support business growth as well as supporting effective day-to-day running of all operations as defined by the TCO Area Head. Be the technical lead on major implementations, providing support and mentorship to other TCO colleagues. Provide higher technical input for TCO specialists on support and change issues. Deputise where necessary for area TCO leadership. Support the region with the provision of training to other TCO colleagues.

• Key responsibilities

• Work with business and operational teams to understand their requirements to implement and deliver any appropriate IT solutions
• Carry out full implementation from design, solution development, testing and go-live
• Coordinate with other TCO specialists, Global teams and extended Maersk colleagues to deliver any development or customisation if necessary
• Produce functional requirements, project plans, system configuration and test plans when being the lead SME on a project
• Perform configuration on supported applications needed to run operations including all peripheral applications and devices.
• Conduct training to super-users and project team members where necessary
• Develop the TCO team to upskill them
• Working with AOT and other Maersk Teams to ensure the smooth implementation of IT services and infrastructure
• Handle any change requirements
• Attend any business review meetings with potential, new or existing customers and gather/understand/follow-up areas of concern and improvement where applicable
• Review existing implementations and find any improvement opportunities where applicable
• Ensure any issues reported are attended until closed
• Manage service level, KPI and escalations
• Where necessary, act as a senior SME during major incidents
• Support any disaster recovery and system testing if needed
• Support any system migration and upgrade

Primary internal stakeholders

• The person must be able to work with other TCO specialists within the region to prioritise projects or tasks and leading the local TCO team to work with relevant parties to deliver them.
• The person will need to work closely with operational heads for any implementations and also assist in the smooth running of the operations

Required qualification, experience & skills

• 5 to 8 years Implementing, managing and supporting warehouse management systems, and daily work using Bl analysis tools
• Proven hands-on experience in Infor SCE or Exceed WMS is essential.
• Experience in MS SQL, or any SQL language
• Experienced in delivering AMR, ACR, and ASRS projects within warehouse and logistics environments.
• Possess strong business knowledge of supply chain execution in the following verticals:
  • Distribution centre services in warehouse operations and contract logistics (must have)
  • Transport management
• Experience in organizing and managing major IT projects such as system updates, migrations, upgrades, outages
• Experienced in delivering AMR, ACR, and Mult shuttle automation projects within warehouse and logistics environments.
• Possess knowledge in Project Management
• Track record of delivering high engagement within teams
• Certification in Project management is an added advantage (PMP, Prince-2, etc.)

Required Business/ Technical Knowledge

• Excellent analytical and problem-solving skills
• Bias to mentoring and knowledge sharing
• Strong collaboration skills
• Self-driven with a focus on continual self-development
• Strong stakeholder management skills
• Good English communication skills (written and verbal

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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