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Product Manager - Customer Service Platform

Spotify

London

Salary not disclosed

Sponsorship not statedThe posting doesn’t say whether this role is sponsored. The employer is on a sponsor register, so ask before you apply.

Licensed sponsor (UK)This employer holds a UK work-visa sponsor licence. It doesn't guarantee this job offers sponsorship — confirm with the employer.

Source: Register of licensed sponsors: workers, UK Home Office. Contains public sector information licensed under the Open Government Licence v3.0.

About this data

Full-time

🇬🇧 Working in United Kingdom

Possible country route: Skilled Worker. A licensed sponsor, certificate of sponsorship and an eligible role are needed. Salary and English requirements depend on the application.

Outside the UK: usually 3 weeks after submitting the application, identity and documents. Sponsor preparation and appointments are additional.

What to check before applying
  1. Verify the sponsor. Confirm the employer can issue a certificate of sponsorship for this role.
  2. Check current requirements. Use GOV.UK for the salary, English, fees and maintenance rules.
  3. Complete the application. Prepare documents and the identity check; do not book relocation against a guaranteed date.
Official immigration guidance ↗

Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.

📍 London, United KingdomOpen in maps ↗
Description (EN)

The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly.

Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale.

You’ll help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support.

 

Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels.

Published 48 days ago

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