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Analyst - Customer Experience

Al Ghurair
  • Dubai, UAE
  • Salary not disclosed
  • Employment type: Full-time

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About the employer

Al GhurairPosted on the employer’s careers page · iaaxey.fa.ocs.oraclecloud.com

Working in UAE

Possible country route: Employer-sponsored work residence / Golden Visa. Standard employment residence is applied for by the employer. Golden Visa is a separate long-term route with category-specific eligibility; it is not included in every relocation offer.

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  2. Verify costs and offer. For standard overseas hiring, official guidance assigns recruitment and residence processing costs to the employer.
  3. Complete arrival formalities. Follow the medical and Emirates ID instructions for your route.
Official immigration guidance ↗

Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.

Description (EN)

We are seeking a detail-oriented and analytical Customer Experience Analyst to support our Customer Experience Team. The ideal candidate will work closely with stakeholders to analyse customer insights, identify trends, and develop data-driven recommendations to enhance customer satisfaction and engagement.

OPERATIONAL

1. Define and document business requirements, workflows, and customer journey maps.
2. Lead designing and implementing CX research methodologies, including surveys, focus groups, and user testing.
3. Ability to analyse quantitative and qualitative data to uncover customer insights.
4. Understanding customer journeys and identifying friction points.
5. Creating and analysing surveys using platforms like CXM tools
6. Proficiency in tools like Power BI, Tableau, or Excel for clear storytelling.
7. Familiarity with regression, correlation, segmentation, and trend analysis using tools 

PEOPLE MANAGEMENT

1. Support design development of dashboards and reports to track key CX metrics and business performance.
2. Ensure data integrity and maintain accurate documentation of research insights and business processes.
3. Work with IT and data teams to integrate customer insights into business intelligence tools and systems.

PRODUCT / PROCESS IMPROVEMENT

1. Support design development of dashboards and reports to track key CX metrics and business performance.
2. Present findings and strategic recommendations to stakeholders and senior management.
 
 

  1. Knowledge in CX and Certification in Data Analysis 
  2. Bachelors Degree in Computer Science & Engineering or similar disciplines
  3. Strong analytical skills with experience in customer data analysis and visualization tools (e.g., Excel, Power BI) 
  4. Excellent communication and presentation skills with the ability to translate data insights into actionable recommendations
  5. Experience working on IT system, Microsoft technologies or any system implementation project is preferred
  6. Proven experience in journey mapping, customer insight analysis, customer interactions, understanding of behavioural and attitudinal drivers.

Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels. Never pay for a job: the law in the UAE

Published 321 days ago

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