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Bilingual (Korean-English) Customer Support

Strikingly

China (Remote)

Salary not disclosed

Sponsorship not statedThe posting doesn’t say whether the employer sponsors visas. Ask before you apply.

RemoteFull-timeSenior

Remote · check country restrictions. Remote does not mean work from any country. Confirm permitted countries and work authorization before applying.

Remote locations: China

Remote work schedule

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Employer: Asia/Shanghai 09:00–17:00 · estimated from China, you can change it

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Employer hours use a 09:00–17:00 planning assumption. Overlap is for today's date, including daylight saving, and does not establish permission to work from your country.

Description (EN)

We are looking for full-time bilingual Korean customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This is a permanent remote, so you can work from anywhere!

Roles:

  • support and understand our users' demands
  • assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
  • answer questions about getting student discounts
  • make our users' page look great
  • e-commerce and form solutions
  • translation tasks and product testing

We're looking for someone who:

  • loves making customers happy!
  • has great Korean (native level) and English communication skills, both written and oral
  • has customer support experience in a fast-paced environment
  • knows how to deal with difficult customers/clients
  • has good analytical and problem-solving skills
  • has good accurate records keeping
  • is a good team player
  • is able to prioritize and multitask
  • can work with minimal supervision
  • can work during holidays and the weekends
  • can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection

Knowledge of Domains, SEO, and Analytics is a plus!

What we offer:

  • Convenience in working from home
  • Fun and collaborative international working environment
  • Opportunities for career advancement
  • Training and growth opportunities
  • Paid leave with tenure of one(1) year and above

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

Originally posted on Himalayas

Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels.

Published 1 day ago

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Apply on the company's site · himalayas.app

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