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Sales Team Lead - (Portuguese speaking)

Best Service Team

Portugal (Remote)

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Salary not disclosed
RemoteFull-timeLead

Remote · check country restrictions. Remote does not mean work from any country. Confirm permitted countries and work authorization before applying.

Remote locations: Portugal

Remote work schedule

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Employer: Europe/Lisbon 09:00–17:00 · estimated from Portugal, you can change it

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Employer hours use a 09:00–17:00 planning assumption. Overlap is for today's date, including daylight saving, and does not establish permission to work from your country.

Description (EN)

We are looking for an experienced and performance-driven Team Lead to lead our Portuguese-language sales team. Our most profitable and strategically important market. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management.

You will lead a team of up to 15 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities.

Key Responsibilities

  • Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit
  • Monitor daily performance dashboards, identify trends, and implement corrective actions quickly
  • Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching
  • Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations
  • Set clear sales targets and ensure consistent accountability across the team
  • Analyze team performance and provide clear reporting and insights to management
  • Foster a culture of ownership, transparency, high performance, and continuous improvement
  • Ensure compliance with internal processes, quality standards, and company policies

Requirements

  • 2+ years of experience leading sales or call center teams of 10+ people
  • Native or fluent Portuguese with good working English
  • Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics
  • Proven ability to coach, motivate, and develop high-performing sales teams
  • Excellent communication, leadership, and organizational skills
  • Ability to thrive in a fast-paced, performance-driven environment
  • Experience in iGaming, sales, or customer retention is a strong advantage
  • Based in Portugal or Eastern Europe

Benefits

  • Competitive salary with performance-based bonuses
  • 100% fully remote work
  • Full onboarding and ongoing leadership development
  • Opportunity to lead one of the company's highest-impact commercial teams
  • International, supportive, and high-performance working environment
  • Clear opportunities for career growth within the business

Originally posted on Himalayas

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