Carrier Performance Manager

Location: London, England, United Kingdom

At HelloFresh, our mission as a global meal kit delivery leader is to make home cooking effortless, enjoyable, and reliable. Customer convenience drives everything we do, which makes on-time, accurate, undamaged, and correctly located deliveries vital to our success. We are looking for a dedicated Carrier Performance Manager to lead our third-party logistics (3PL) partner relationships, directly elevating performance and customer satisfaction. Working side by side with our logistics partners, you will continuously identify opportunities to optimize operations, drive innovation, and boost efficiency. With a firm focus on the end-to-end delivery journey, you will lead the charge in making HelloFresh Logistics truly best-in-class.

What You Will Be Doing:

Performance & Cost Management

• Own 3PL relationships, driving performance, customer experience and cost efficiency.
• Analyse carrier KPIs, using data and tools such as Databricks, Snowflake, Tableau and AI to identify improvements.
• Manage delivery risks and crises to minimise disruption.
• Lead supplier negotiations, contract management and cost-saving initiatives.
• Partner with Finance to manage budgets, rebates and claims.

Innovation

• Develop data-led solutions to reduce delivery errors and improve customer experience.
• Evaluate and onboard new delivery partners based on performance, service and cost.
• Work cross-functionally on initiatives that improve customer experience and retention.
• Use NPS and Trustpilot feedback to identify improvement opportunities.
• Develop courier reporting through AI, BI and automation.
• Support logistics projects and long-term strategy planning.

Who You Are:

Must have:

• Experience within the logistics industry, ideally within a retailer or logistics company. B2C final mile experience is preferable. 
• Advanced experience with Excel and/or Google Sheets. Demonstrated experience of using multiple sources of data on a daily basis to gather insights. 
• A clear demonstrable track record of improving logistics KPI  performance using data to challenge and measure. Attention to detail and a results-driven mindset is a must. 
• Strong problem solving abilities and a proactive approach to resolving challenges. 
• Ability to work collaboratively in a fast-paced environment, demonstrating our egoless DNA value daily. 

Desirable:

• Experience working with perishable products and the differences in final mile process required
• Contract management experience negotiating terms and conditions with third parties 
• Industry relationships within UK final mile carriers and  tech providers

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London 

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.