In the UAE the employer usually arranges the work visa (country practice; the posting doesn’t say).
Check the posting for nationality or residence rules.
In these Gulf countries the employer normally applies for the work visa and residence permit. This is how hiring works there, not an offer written in the posting, and it applies only to these locations.
Get similar jobs with visa sponsorshipSales & marketing jobs in the UAE with visa sponsorship
Expat Jobs has not reviewed this employer's identity. Check the original posting and the employer's own site before sharing documents.
Possible country route: Employer-sponsored work residence / Golden Visa. Standard employment residence is applied for by the employer. Golden Visa is a separate long-term route with category-specific eligibility; it is not included in every relocation offer.
Depends on the emirate, entry permit, work permit, medical checks and residence issuance. Confirm a dated plan with the employer and issuing authority.
Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.
Synopsis
If you are passionate about delivering world-class service that truly impacts our passengers' journeys, we want to hear from you. Join our Premium Guest Relations team and be part of an organisation committed to excellence. Read through the mandatory requirements below and apply now to become an integral part of Etihad's mission to redefine premium travel experiences. Deliver an exceptional, personalised, and seamless service experience to Etihad’s Premium passengers through the Contact Canter. Ensure every interaction reflects the premium standards of the airline, supporting loyalty, satisfaction, and revenue growth with the following responsibilities:
Accountabilities:
Manage premium passenger queries and requests via phone, email, or chat with professionalism, discretion, and empathy.
Provide accurate information and assistance across reservations, upgrades, ticketing, and special services, ensuring premium care at every step.
Anticipate passenger needs and proactively offer tailored solutions or upselling opportunities that enhance the customer journey.
Liaise with internal departments (Airport Services, Concierge, Chauffeur, etc.) to ensure seamless delivery of premium experiences.
Maintain complete and accurate records of interactions in accordance with data protection and service standards.
Demonstrate expert knowledge of Etihad’s premium products, policies, and procedures to resolve complex customer issues efficiently.
Uphold service excellence benchmarks, contributing to Etihad’s Premium brand reputation and customer loyalty.
Education & Experience
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels. Never pay for a job: the law in the UAE
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