Client Relations Supervisor

Mediclinic Middle East

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Mediclinic Airport Road Hospital, UAE
Salary not disclosed
Employment type: Full-time · Published 3 days ago

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Mediclinic Middle EastPosted on the employer’s careers page · careers.mediclinic.com

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Description (EN)

Closing date: 13/11/2026
Number of positions: 1
Recruiter name: Reem Mansoor
Reference number: 75306
Workplace Type:

Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

The Client Relations Supervisor serves as a senior member of the facility/cluster, role-modeling Mediclinic Way, delivering a Passionately Caring experience to our patients, their families and visitors.

This operational role focuses on the day-to-day coordination of patient experience initiatives and facility feedback loops. The primary objective is to manage and close non-clinical patient complaints while seamlessly facilitating clinical feedback with the Clinical Complaint Unit.

Reporting to the Client Relations Manager, the Supervisor monitors Net Promoter Scores (NPS), coordinates localized action plans, conducts proactive inpatient rounding, and supports outpatient experience enhancements. In doing so, this role actively guides and influences both clinical and non-clinical staff to streamline internal practices, build service alignment, and safeguard Mediclinic Middle East (MCME) client-centric policies.

KEY RESPONSIBILITY AREAS

KEY RESPONSIBILITY AREAS

NO	DESCRIPTION
1	Monitor NPS and implement local action plans
2	Resolve non-clinical feedback and facilitate clinical complaints
3	Conduct proactive inpatient rounding and support outpatient experiences
4	Guide and influence staff on client experience policies and standards
5	Coordinate with external survey providers and internal teams

REQUIRED EDUCATION

ESSENTIAL EDUCATION	Bachelor's degree in healthcare management, business administration, hospitality, or a relevant field.
DESIRED EDUCATION	Certification or training in service excellence, conflict resolution, or patient experience management.

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE	Minimum 3 years' experience in healthcare operations, client experience, or customer service, with demonstrated capability in handling client feedback and complaint.
DESIRED EXPERIENCE	Experience working in airlines, hotels or aesthetics clinics.

REQUIRED JOB SKILLS AND KNOWLEDGE

Client Experience Design
Client experience expertise and skills within healthcare
Relevant Client Experience policies and procedures
Net Promoter Score (NPS) interpretation and action planning
Communication & Interpersonal Skills
Communication & Stakeholder Engagement
Coaching and quality improvement
Demonstrate the ability to develop and maintain client relationships (including mentorship and coaching of team members)
Emotional Intelligence and Empathy
Data analysis and interpretation

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

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