Hotel Manager

About the role We are looking for a hands-on Hotel Manager to lead the day-to-day management and performance of a new Ski-in Boutique Hotel Opening this December in the Yuzawa area of Niigata. Working closely with and reporting directly to the owners, you will help create a welcoming, memorable experience for every guest while building the hotel’s profile and supporting its future growth. This is a broad leadership role with real room to contribute. Alongside overseeing daily operations, you will help shape the hotel’s identity, team culture, guest experience and place within the wider destination. Key responsibilities - Sales and marketing: Develop and deliver the hotel’s sales and marketing strategy, including packages, promotions, partnerships and other initiatives to grow occupancy and revenue. - Digital channels and online travel agencies: Keep the hotel website, social media and OTA listings accurate, engaging and up to date, with clear information about the property, rooms, restaurant, packages, special offers and guest experience. - Destination marketing: Promote the surrounding area, including seasonal attractions, activities, events and local experiences, helping establish the hotel as a destination in its own right. - Hotel operations: Oversee the smooth running of the property and maintain consistently high standards of service and hospitality. - Guest relations: Create a warm and welcoming experience for guests, respond thoughtfully to feedback and build strong relationships with both domestic and international visitors. - Team leadership: Manage, support and develop the hotel team, maintaining appropriate staffing levels and clear service standards. - Financial management: Work with the owners on budgets, cost control, revenue targets, forecasting and financial planning. - Management reporting: Provide regular updates on the hotel’s performance and work with the owners to identify opportunities, address challenges and plan improvements. The opportunity This role combines practical, hands-on leadership with the opportunity to help shape the hotel’s character and future. You will work closely with the owners, take an active role in developing the guest experience and help guide the property’s continued growth.