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Customer Care Representative

Majid Al Futtaim

For international applicants

Visa

In the UAE the employer usually arranges the work visa (country practice; the posting doesn’t say).

Check the posting for nationality or residence rules.

More about this

In these Gulf countries the employer normally applies for the work visa and residence permit. This is how hiring works there, not an offer written in the posting, and it applies only to these locations.

Your work rights

  • Dubai, UAE
  • Salary not disclosed
  • Employment type: Full-time ·
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About the employer

Majid Al FuttaimPosted on the employer’s careers page · careers.majidalfuttaim.com

Working in UAE

Possible country route: Employer-sponsored work residence / Golden Visa. Standard employment residence is applied for by the employer. Golden Visa is a separate long-term route with category-specific eligibility; it is not included in every relocation offer.

Depends on the emirate, entry permit, work permit, medical checks and residence issuance. Confirm a dated plan with the employer and issuing authority.

What to check before applying
  1. Confirm the employment route. Ask which authority handles the work permit and residence.
  2. Verify costs and offer. For standard overseas hiring, official guidance assigns recruitment and residence processing costs to the employer.
  3. Complete arrival formalities. Follow the medical and Emirates ID instructions for your route.
Official immigration guidance ↗

Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.

Description (EN)

JOB TITLE
Customer Care Representative | MAF LifeStyle | Customer Care

ROLE SUMMARY
Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.

ROLE PROFILE

  • Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
  • Process all customer requests accurately and efficiently.
  • Focus on meeting the customer’s expectations by utilizing all resolution options,
  • Communicate pertinent information to all Contact Center associates.
  • Communicate effectively and efficiently with all company associates and business contacts.
  • Actively participate in regular team meetings and leadership meetings, as required.
  • Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.


REQUIREMENTS

  • High School Certificate
  • Retail or sales background
  • English & Arabic speaker
  • Minimum 1 year of experience in Customer services

Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels. Never pay for a job: the law in the UAE

Apply

Apply on the employer’s careers page

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