Senior Digital Transformation Manager

As a Senior Digital Transformation Manager, you will deliver complex digital initiatives that enhance the airport’s operations and improve corporate productivity and passenger experience. You’ll help drive Heathrow’s vision to become a more digitally integrated airport, ensuring that technology, data, and AI solutions deliver measurable business outcomes. 

The Digital Transformation is recently established – this is your chance to enter in a senior role within the team and be involved in the growth of the programme.

• Delivering a portfolio of digital products and services aligned to Heathrow’s Digital Strategic Roadmap.
• Orchestrating end-to-end delivery of digital initiatives – from early scope shaping through go-live – ensuring outcomes are achieved on time, within scope, and budget.
• Leading multi-disciplinary teams across technology, data, and business change (including third-party delivery partners and suppliers) in a cohesive and collaborative delivery model.
• Applying agile principles pragmatically to drive outcome-oriented delivery with a test-and-learn mindset.
• Providing clear reporting and escalation to senior stakeholders, taking ownership of blockers and ensuring pace in delivery.
• Engaging with a broad range of senior stakeholders at Heathrow – including the airport itself and our wider stakeholder ecosystem, such as airlines – to understand needs, shape demand, and coordinate delivery. 

• Experience delivering digital products and services in complex organisational environments.
• Proven ability to manage large-scale digital or transformation projects across multiple business functions.
• Strong understanding of agile delivery methods, ideally within a SAFe Agile environment.
• Ability to balance agility with governance and control in fast-paced delivery settings.
• Excellent stakeholder management and communication skills at senior levels.
• Commercial awareness, including supplier management and budget oversight.

 

Ideally you’ll also have

• Experience in regulated or aviation environments.
• Background in large infrastructure or asset-intensive organisations.

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.

Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city, and more. Tech at Heathrow isn't typical. The scale and non-stop nature of our airport make it truly unique.

Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.

Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.

It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a-kind careers you won't find anywhere else.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. 

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. 

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow.  Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow. 

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
 
Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.