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Licensed sponsor (UK)This employer holds a UK work-visa sponsor licence. It doesn't guarantee this job offers sponsorship — confirm with the employer.
Source: Register of licensed sponsors: workers, UK Home Office. Contains public sector information licensed under the Open Government Licence v3.0.
Possible country route: Skilled Worker. A licensed sponsor, certificate of sponsorship and an eligible role are needed. Salary and English requirements depend on the application.
Outside the UK: usually 3 weeks after submitting the application, identity and documents. Sponsor preparation and appointments are additional.
Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.
Location: London
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
The CX Governance & Service Standards Manager within the Customer Experience Performance (CEP) team leads the design and governance of the future company-wide scaling of Trustpilot’s service standards, for service excellence and continuous improvement across Customer Experience & Support (CES) and the wider Trustpilot organization. Leading the strategic function CX Governance & Service Standards, this role drives Trustpilot’s evolution toward a proactive, closed-loop resolution engine. It leads the enterprise Voice of the Customer (VoC) governance rhythm, chairs the cross-functional Global VoC Forum, and directs the company-wide 'Fix the Basics' initiative to eliminate avoidable customer contacts at the root. Additionally, the role anchors service quality, governing The Trustpilot Experience: Service Standard while actively supporting any customer-facing teams across Trustpilot that would want to tailor and apply these standards to their specific operational workflows, systematically reducing customer effort and increasing the experience.
What you’ll be doing:
Global Voice of the Customer (VoC) Closed-Loop Governance
"Fix the Basics" Failure-Points Elimination
The Trustpilot Experience: Service Standard
To maximize impact without operational overlap, this role maintains a crisp division of labor between CEP's governance engine and frontline partner teams:
What’s in it for you:
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
#LI-Hybrid #LI-RS1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels.
London, United Kingdom · Full-time · Senior · IT & software
The posting doesn’t say whether it sponsors.
The posting doesn’t say whether this role is sponsored. The employer is on a sponsor register, so ask before you apply.
Remote; London, United Kingdom; Herzliya, Israel; Leonberg, Germany · Full-time · Lead · IT & software
The posting says it sponsors.
The posting says the employer sponsors visas for this role. Your eligibility still depends on the visa rules; confirm with the employer. “✈️ Relocation support and visa sponsorship where applicable”
United Kingdom · Freelance · Senior · Creative & media
The posting doesn’t say whether it sponsors.
The posting doesn’t say whether the employer sponsors visas. Ask before you apply.
United Kingdom · Full-time
The posting rules out visa sponsorship.
The posting says the employer can’t sponsor a visa for this role. “To be considered for this role, you'll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.”
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