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Customer Support Agent

SumUp

Amsterdam, Netherlands

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Salary not disclosed

Recognised sponsor (NL)This employer is recognised by the IND as a sponsor for work permits. It doesn't guarantee this job offers sponsorship — confirm with the employer.

Source: Public register of recognised sponsors, Immigration and Naturalisation Service (IND).

About this data

Full-time

🇳🇱 Working in Netherlands

Possible country route: Highly Skilled Migrant / EU Blue Card. The highly skilled migrant route normally requires an IND recognised employer and the applicable salary requirement. A residence card in another EU state does not automatically grant Dutch work permission.

IND decision period: up to 90 days, with shorter procedures in some cases. Employer preparation and legalisation take additional time.

What to check before applying
  1. Verify the sponsor. Check the IND recognised-sponsor register and confirm who submits the application.
  2. Confirm the salary category. Ask the employer which current income requirement applies.
  3. Prepare entry and residence documents. The need for an MVV depends on nationality and circumstances; check IND.
Official immigration guidance ↗

Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.

📍 Amsterdam, NetherlandsOpen in maps ↗
Description (EN)

Location: Amsterdam, Netherlands

This position is On Site 

Customer Support Agent - Dutch speaker


At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will support our POS users!

 

What you’ll do:

 

  • Guarantee the management and prioritisation of the customer demands and solve them
  • Offer an unwavering quality to our customers
  • Manage diverse requests 
  • Ensure an adequate communication and accompany the internal teams in case of major incidents
  • Be in contact with the customers in different channels (calls, emails, chats)

 

You’ll be great for this position if you’re: 

 

  • Fluent in Dutch and English
  • Problem-solver
  • Outstanding communicator and customer-oriented
  • Keen to evolve in a start-up environment
  • Flexible working on a Shift rotating schedule
  • Happy to work at our Amsterdam HQ

 

Why you should join SumUp?

 

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Amsterdam office. This involves an office-first setup.

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🥗 Free meals

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

 

 

About SumUp

 

We believe in the everyday hero.

 

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

 

SumUp will not accept unsolicited resumes from any source other than directly from a candidate. 

 

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels.

Published 26 days ago

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