Configuration Support Officers

Ramsay Health Care is currently undertaking a large and complex upgrade of its Meditech PAS system. With the operational design phase now complete, we are seeking experienced specialists to join the project team. 

This is an exciting opportunity for a healthcare administration, coding, health information management, or billing professional who is passionate about improving systems, processes and user experiences. Working alongside Stream Leads, project teams, operational stakeholders and vendors, you will play a key role in supporting the successful delivery and adoption of a new PAS across the organisation.  We have multiple positions available and will be offered on 2 year fixed term contracts.     

We are seeking highly organised and detail-oriented PAS Configuration Support Officers to join a major Patient Administration System (PAS) implementation project within our Revenue Cycle Management team. These roles can be based at Ramsay Corporate Offices including Brisbane, Sydney and Melbourne.

• Configuration Support Officer - Administration & Surgical
• Configuration Support Officer - HIM & Coding
• Configuration Support Officer - Patient Accounts & Health Fund Contracts

Reporting to the PAS Project Manager - Configuration, you will support the implementation of the PAS within an assigned revenue cycle stream, including Administration, Coding/HIM or Billing. 

You will assist with a variety of project activities including system configuration, testing, workflow analysis, documentation, stakeholder engagement and change management initiatives. 

Key responsibilities include: 

• Supporting PAS configuration activities and meeting project milestones and timelines 
• Assisting with system configuration and testing activities to validate functionality and performance 
• Documenting current-state processes and contributing to workflow improvement initiatives 
• Participating in stakeholder workshops and meetings to gather business requirements 
• Supporting change management and user adoption activities 
• Identifying, documenting and escalating issues in line with project processes 
• Preparing and maintaining process documentation, testing records and project materials 
• Managing assigned tasks and priorities while working collaboratively across multidisciplinary teams 
• Ensuring accuracy, quality and attention to detail in all project activities 

About You 

To be successful in this role, you will bring: 

Essential 

• Experience using Patient Administration Systems or related healthcare applications such as Meditech, Eclipse, SAP, online booking platforms or similar systems 
• Understanding of system configuration and testing processes 
• Strong communication, active listening and information-gathering skills 
• Ability to support technical implementations and manage competing priorities 
• Experience documenting processes, requirements and project activities 
• Strong attention to detail and commitment to accuracy 
• Ability to identify issues, follow processes and escalate concerns appropriately 
• A proactive and collaborative approach to working within cross-functional teams 
• Flexibility and resilience in a fast-paced, evolving project environment 

Desirable 

• Operational experience within healthcare administration, coding, health information management or billing functions 
• Previous experience supporting technology, digital transformation or system implementation projects 
• Understanding of healthcare revenue cycle operations and associated workflows 

Why Join Us? 

• Contribute to a significant healthcare transformation project 
• Gain exposure to large-scale system implementation and change initiatives 
• Work alongside experienced healthcare, operational and project professionals 
• Develop your project delivery, stakeholder engagement and systems knowledge 
• Be part of a supportive and collaborative team environment 
• Make a meaningful impact on operational efficiency and patient outcomes 

• Must provide or complete a National Police Check conducted within the previous 12 months.
• Ramsay may require proof of immunisation against infectious diseases.

Apply Now

If you're an organised healthcare professional who enjoys problem-solving, collaborating with stakeholders and supporting meaningful change, we'd love to hear from you. 

Join us and help deliver the next generation of patient administration systems that will support exceptional care and operational excellence across our organisation. 

All applications must be lodged online.

Applications close: 24th Nov 2026

Reference number: REF55K

Please Note:

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.

Applications made by recruitment agencies will not be considered.