Sales Specialist | EXA Ceramics

Job Purpose

The Specialist, Sales is responsible for driving sales growth by identifying opportunities, building strong customer relationships, and executing strategies to meet sales targets. This role focuses on understanding customer needs, presenting product offerings, and ensuring client satisfaction while contributing to the achievement of sales goals.

Key Accountability Areas

Sales Strategy & Execution:

• Develop and implement sales strategies to achieve company objectives, including target setting, prospecting, and lead generation.

Customer Relationship Management:

• Build and maintain strong relationships with new and existing customers to understand their needs and provide tailored solutions.

Product Knowledge & Promotion:

• Maintain expert knowledge of company products and services, effectively promoting their benefits and features to potential clients.

Sales Presentations & Proposals:

• Prepare and present sales proposals, product demos, and pricing information to clients, negotiating terms and closing sales.

Market Intelligence & Competitor Analysis:

• Monitor market trends, customer feedback, and competitor activity to adjust sales tactics and strategies accordingly.

Sales Reporting & Forecasting:

• Track and report on sales performance, providing regular updates to management on targets, activities, and achievements.

Cross-functional Collaboration:

• Work closely with marketing, customer service, and product teams to ensure smooth sales processes and customer satisfaction.

Customer Support:

• Provide ongoing support to customers, addressing inquiries, resolving issues, and ensuring a positive experience throughout the sales process.

Training & Development:

• Stay updated on industry trends and sales techniques through continuous learning and development.

Role Accountability

HR Proficiency:

Ability to obtain updated soft and technical skills related to the job

To have a vision and a plan for the career path and how to achieve it.

Delivery:

Perform the planned activities to meet the operational and development targets as per delivery schedules.

Utilize resources effectively to achieve objectives within efficient cost and time.

Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

Solve any related problems arise and escalate any complex operational issues.

Quality:

Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies