Senior Director of Marketing and Communications

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Senior Director of Marketing & Communications
Four Seasons Hotel London at Park Lane & Four Seasons Hotel Hampshire

 

At Four Seasons, exceptional marketing creates meaningful connections between our properties, our guests, and the experiences that define luxury hospitality. We are seeking an exceptional Senior Director of Marketing & Communications to lead the marketing strategy and commercial growth of two of the UK's most distinctive luxury destinations.

 

This is a rare opportunity for a strategic and commercially minded marketing leader to shape brand positioning, drive demand, accelerate digital performance, and deliver impactful campaigns across two iconic properties.

 

The role

Reporting to the Senior Commercial Director, the Senior Director of Marketing & Communications will provide strategic leadership for all Marketing, Brand, Digital, Content, Social Media, Communications, Partnerships, and Public Relations activity across both properties.

 

As a key member of the Commercial and Senior Leadership teams, you will develop and execute integrated marketing strategies that strengthen brand awareness, increase demand, enhance guest engagement, and drive commercial performance across rooms, restaurants and bars, spa and wellness, meetings and events, and destination experiences.

 

This role requires an innovative and commercially focused leader who combines creativity, strategic thinking, digital expertise, and strong stakeholder management skills to deliver measurable business results.

 

What you will do

• Develop and lead the integrated Marketing and Communications strategy for both properties, ensuring alignment with commercial priorities and revenue objectives.
• Drive demand generation through innovative campaigns across digital marketing, social media, content, CRM, partnerships, and brand channels.
• Partner closely with Sales, Revenue, Operations, and Food & Beverage leaders to identify growth opportunities and maximise business performance.
• Lead digital marketing strategy, including website performance, SEO, paid media, email marketing, and marketing analytics.
• Oversee content strategy and brand storytelling that strengthens awareness, engagement, and guest consideration.
• Develop strategic partnerships, collaborations, and activations that elevate brand relevance and market visibility.
• Lead creative direction across campaigns, photography, videography, and content production.
• Manage agency partners and marketing suppliers, ensuring excellent execution and measurable return on investment.
• Analyse campaign performance, market trends, and customer insights to optimise strategy and marketing effectiveness.
• Develop, coach, and inspire a high-performing multi-property team while fostering innovation, accountability, and collaboration.
• Manage budgets, forecasting, and reporting while demonstrating clear commercial impact.
• Oversee public relations activity and reputation management in support of broader marketing objectives.

 

What we are looking for

• Significant leadership experience within Marketing, Brand, Commercial Marketing, Communications, or Digital Marketing.
• Proven success developing and delivering integrated marketing strategies for luxury hospitality, travel, lifestyle, fashion, premium consumer, or luxury brands.
• Exceptional brand instinct and creative judgement, with a strong understanding of luxury audiences, emerging trends, and what drives relevance in a premium market.
• A refined sense of taste and aesthetics, with the ability to evaluate creative work, content, partnerships, experiences, and brand storytelling through a luxury lens.
• Strong expertise across digital marketing, content, social media, CRM, brand strategy, and campaign development.
• Demonstrated ability to connect marketing investment to business performance, revenue growth, and guest engagement.
• Experience leading high-performing teams and influencing senior stakeholders across complex organisations.
• Strong analytical and commercial mindset, with experience using data and insights to guide decision-making.
• Experience managing agencies, external partners, content creators, and creative suppliers.
• Experience overseeing Communications and Public Relations functions, with the ability to provide strategic direction, support reputation management, and guide teams responsible for media relations and corporate communications.
• Outstanding communication, presentation, and relationship-building skills.

 

What to expect

• Senior leadership position across two flagship Four Seasons properties.
• Based across Park Lane and Hampshire, with regular travel between both locations, although the primary office location will be Park Lane.
• Office based role.

 

What we offer

At Four Seasons, we support passionate people who want to grow, lead, and build long-term careers within a world-class luxury brand.

 

• Highly competitive remuneration package.
• Annual bonus opportunity.
• Excellent training and leadership development opportunities.
• Strong internal progression opportunities across the Four Seasons global portfolio.
• Holiday entitlement increasing with service.
• Company Sick Pay.
• Life insurance while on duty.
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties.
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests.
• Complimentary meals while on duty.
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support.
• Bupa dental or medical.
• Enhanced maternity and paternity pay.
• Season Ticket Loan and Cycle to Work scheme.
• Access to Wagestream for greater pay flexibility and discounts.
• Employee recognition programmes including monthly awards and events.
• Annual themed team events plus regular social, charitable, and sporting activities.

Lead the marketing strategy for two iconic properties

 

This is an opportunity to lead one of the most exciting luxury hospitality marketing portfolios in the UK, shaping brand growth, driving commercial performance, and creating meaningful connections with guests across two exceptional Four Seasons properties.

 

If you are a commercially minded marketing leader with a passion for luxury brands, digital innovation, and customer engagement, we would love to hear from you.

 

We look forward to receiving your application.