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We’re hiring an Telco Engagement Manager to lead AWS project teams, partner, and client teams. Engagement Manager in this role, deliver and operate AWS cloud products and services that enable our Telco customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.
AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams in Telco industry, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps.
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Key job responsibilities - You manage the overall lifecycle of large and/or complex Telco project and lead engagements to deliver business outcomes and establish capabilities/practices to improve delivery and operation quality - You demonstrate understanding of various relevant technologies, AWS offerings, AWS partner eco-systems (solutions, products, and delivery capabilities) and their application. - You define and share EM best practices across teams and lead collaboration across diverse groups. You mentor others on EM best practices. - You develop new capabilities to remove delivery obstacles. You create new assets, enhance assets, and promote their adoption. You contribute to the creation of new capabilities (e.g., tools, delivery kits, best practices) to promote delivery efficiency and delivery quality. - You anticipate and mitigate risks and stakeholder challenges; you are escalated to and drive resolution. - You use judgement to guide technology and business trade-offs and guide customers to a scalable and long-term solution. - You are able to articulate framework perspectives and phases; you educate others on them. You also mentor others to employ AWS engagement delivery best practices. - You are able to lead customers to define and expand on business strategy and outcomes
A day in the life Telco Engagement Managers aim to establish long-term strategic relationships with Telco clients who require Professional Services by leading important projects (or groups of projects) with an overall perspective to extract the final business outcomes based on their business issues. In practice, Engagement Managers endeavor to build relationships with clients and manage their expectations while serving as a Product Owner to effectively communicate their needs to implementation and development teams. Engagement Managers also pay close attention to obtain feedback from each stakeholder and strive to maintain delivery quality.
About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic qualifications
- 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience - 7+ years of leading and delivering enterprise-level IT engagements experience - Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
Preferred qualifications
- 5+ years of delivering customer engagements in a professional services role experience - active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2) - AWS certification - Experience in delivering customer engagements in a professional services role - Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga - Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
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