Customer Service Executive Job Description

Handle customer inquiries, complaints, and concerns promptly, professionally, and courteously.
Assist customers with product information, pricing, promotions, and order processing.
Engage with and assist customers waiting inside the store, ensuring they are attended to and guided appropriately.
Be available on the sales floor to proactively support customers with their queries, requests, and overall store experience.
Maintain accurate customer records and update customer information as required.
Coordinate with pharmacists, store teams, and other internal departments to address customer needs and resolve issues effectively.
Stay up to date with product knowledge, promotions, services, and relevant industry trends to provide accurate information to customers.
Identify complex customer issues and escalate them to the appropriate department or supervisor for timely resolution.
Follow company policies, procedures, customer service standards, and compliance requirements at all times.
Work towards achieving customer service goals and targets while continuously developing customer-handling and communication skills through training and coaching.
Demonstrate a positive, approachable, and customer-focused attitude at all times.
Maintain a professional appearance and adhere to 100% grooming and personal presentation standards as per company guidelines.
The role involves working in different shifts based on business requirements, including weekends and public holidays when scheduled.
Employees will have one scheduled day off per week, based on the approved duty roster.
Must be flexible and willing to work across different shifts and adapt to changing operational requirements.
The role requires standing and being present on the store floor for extended periods to remain readily available to customers.
Ensure customers are not left unattended and proactively approach customers who may require assistance.
Maintain professional body language, communication, and etiquette while interacting with customers.
Strong verbal communication skills in English are required. Hindi-speaking candidates are preferred.
Ability to communicate effectively with customers from diverse backgrounds and handle multiple customer interactions in a fast-paced retail environment.
Demonstrate patience, empathy, active listening, and problem-solving skills when handling customer requests or complaints.
Represent the company professionally and contribute to delivering a positive and consistent customer experience.

Key Requirements

Strong customer service and interpersonal skills.
Good verbal communication skills in English; Hindi-speaking candidates are preferred.
Customer-focused approach with a positive and professional attitude.
Willingness to work in shifts and according to the store duty roster.
Comfortable working on the sales floor and standing for extended periods.
Flexible, adaptable, and willing to support business requirements.
High standards of grooming, personal presentation, and professional conduct.
Ability to work effectively with different teams and manage multiple customer requests.

Customer Service Executive – Operations

🇦🇪 Working in UAE

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