Account Executive Hilton Direct

Position Statement: 

Hilton Direct Frankfurt is looking for an Account Executive to manage the meeting inquiries of a portfolio of clients selling Hilton Worldwide properties and destinations, working under the direction and guidance of the Manager, Hilton Direct.  The primary role of this position is to deliver an industry leading service to your customers with a focus on developing relationships and increasing conversion. 

Position Summary: 

The Account Executive will manage meeting inquiries of an assigned portfolio of clients supported by our HWS &ASO EMEA Offices focusing on the pharmaceutical segment, increasing business and productivity from them, with support and direction from the Senior Account Executive as well as the Manager, Hilton Direct, in line with the overall Hilton Direct strategy.

• Develop strong relationships and partnerships with key accounts; enhance client awareness of key regions and hotels

• Identify and qualify meeting needs of clients, presenting suitable solutions and proposals; converting business opportunities into business transactions

• Act as communicator between accounts and hotels, share brand knowledge with clients and client knowledge with hotels

• Document development of business opportunities within relevant systems and reports them accordingly

• To present the Hilton Worldwide hotels in a professional manner towards negotiating partners in line with Hilton’s Values

• To reach agreed goals and to deliver incremental revenue for all Hilton Worldwide hotels 

• Assesses actual performance compared to targets, with opportunity to use your selling skills to upselling add increase conversion 
• Enforces policies and procedures to improve overall operations and effectiveness. 
• Ensure proposals and contracts presented and negotiated with customers are checked / validated 
• Support accurate communication of sales promotions and information to relevant people 
• Coordinate any required administrative work in terms of reporting of figures

• Participate in industry events and represent Hilton Worldwide at trade fairs and workshops, agreed by the line manager

• Update manuals and other department related documents; support training for new team members

• Adheres to measurements of ROI to ensure overall effectiveness

• Comply with all policies, systems and procedures as laid down by Manager Hilton Direct

Direct Reports: 

None

Specific job Knowledge, Skill & Ability

• Effective collaborative skills to build positive relationships with internal and external stakeholders

• To be sales driven, motivated to achieve targets 

• Ability to communicate at all levels

• Selling Skills with ability to priotise and work at pace

• Strong administrative and organizational focus to work in a highly structured way

• Persuading and influencing skills

• High level of verbal and written communication skills

• Willingness to develop and take responsibilites while working within a team but also self-dependent

• Good knowledge of market segments 

• Understanding of competition and marketing strategies

• Able to manage conflict

• Good in interpreting and analysing data

• Proficient in Microsoft Office applications

• Usage and knowledge of other Sales Systems, e.g. Salesforce

• Understanding of sales process; tools, measurements and systems

Required Skills

• Minimum Years of Experience: Relevant year/years of sales experience 

• Fluent in English and German

Preferred Qualifications

• Education: BA/BS/ bachelor’s degree

• Hotel sales experience either in a Groups, Conference & Events team or as a Sales Executive is favorable but not require

• Proficient in any other widely used languages in Europe is ideal but not required

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.