Assistant Chief Concierge

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests. In this role, you will ensure the concierge team maintains the highest standards of service and professionalism. As an Assistant Chief Concierge, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Delight our guests:  Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations:  Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services:  Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications:  Receive and deliver messages, mail, packages, and faxes
• Support VIP guests:  Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings:  Share marketing materials and encourage use of hotel services and programs

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in a concierge or guest service role, ideally in a hotel setting.
• Strong leadership and team management skills, with the ability to train and motivate staff.
• In-depth knowledge of local attractions, dining, events, and activities.
• Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations and guest requests.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Familiarity with hotel property management systems (PMS) and concierge systems is preferred.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.