Sponsorship not stated in the posting.
USCIS approved new H-1B petitions (new hires and transfers from other employers) for this employer in the last two published fiscal years. Ask the employer before you apply.
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H-1B sponsor: 161 approvals in FY2025–FY2026USCIS approved 161 new H-1B petitions (new hires and transfers from other employers) for this employer in FY2025–FY2026; the latest fiscal year may be partial. It doesn't guarantee this job offers sponsorship — confirm with the employer. A $100,000 payment on new H-1B petitions for workers outside the US (2025 proclamation, extended to September 2027) is blocked by federal courts as of October 2026; check the current rules with the employer.
Source: H-1B Employer Data Hub, U.S. Citizenship and Immigration Services (USCIS).
Possible country route: H-1B / other employer-petition routes. H-1B normally starts with an employer petition for a qualifying specialty occupation. Cap-subject cases also have registration and selection requirements; other routes differ.
Registration, petition and consular stages differ. Selection is not guaranteed and premium petition processing is not an end-to-end visa timeline.
Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All. Our customer experience team supports customers across a wide range of account needs, delivering timely, accurate, and empathetic support across multiple channels.
As a Customer Experience Team Lead, you will help lead a team of customer support representatives responsible for delivering high-quality service and resolving customer issues efficiently. You will coach and develop team members focusing on technical coaching and driving subject matter expertise. You’ll support the Customer Experience Manager to ensure operational excellence, and act as a point of contact for escalations and complex customer situations. In this role, you will help drive performance through coaching, quality standards, and service-level accountability while partnering with operations, quality assurance, and compliance teams to continuously improve the customer experience.
The Money (Credit and Banking) team supports our customers as they utilize Robinhood’s growing suite of banking and credit features. As the Money Team Lead, you will lead a newly growing desk focused on banking, credit, and money movement. You will play a crucial role in building the foundation of this team, navigating changes as this business area scales rapidly.
Schedule & Work Environment
This role is based in our Westlake, TX office, with in-person attendance expected at least 3 days a week.
The team operates on a 7:00am - 9:00pm EST. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined after hire.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels.
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