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Team Leader - Renewal

MyOperator

United States (Remote)

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Salary not disclosed
RemoteFull-timeLead

Remote · check country restrictions. Remote does not mean work from any country. Confirm permitted countries and work authorization before applying.

Remote locations: United States

Remote work schedule

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Employer: America/New_York 09:00–17:00 · estimated from United States (country spans several time zones), you can change it

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Employer hours use a 09:00–17:00 planning assumption. Overlap is for today's date, including daylight saving, and does not establish permission to work from your country.

Description (EN)

This is a remote position.

Job description:
He/She needs to be aware of all the know-how of a renewal scheme. Should preferably ace in the technical aspect of subjects like renewals and subscriptions. Further, having an aptitude and flair for automation and workflow procedures is a plus. This will give a leverage to understand things from a better perspective. He/she should be outstanding in managing the team's client related tasks at the front end and the operational tasks at the back end.
  • Managing the different facets of subscription and support renewals.
  • Contacting clients directly to negotiate terms and conditions and render renewal contracts.
  • Forecasting trends and suggestions on how those trends can enhance retention rates
  • Refining renewal strategies that proactively engage a client in chopping the churn rates
  • Coordination with team members across departments
  • Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
  • Ensuring timely payments from the existing clients of billing, renewals, upgrades
  • Handling client tickets regarding to renewal purpose
  • Submission of daily, monthly and quarterly reports to the reporting manager
KRA:
  • Handling team’s renewals on monthly basis
  • Ensuring the successful and on-time renewals for the account prior to the subscription end date
  • Executing all renewal back-end work in a timely manner
  • Handling monthly Team’s retention cases
  • Timely submission of monthly and daily reports

Requirements

  • Having 3-5 years of experience in the fields of sales, customer success, or renewals
  • Having worked in the B2B SaaS industry is a huge advantage.
  • Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
  • Excellent negotiation skills
  • Strong Team handling skills with strategic thinking.
  • Ability to multitask, prioritize and manage time effectively

Benefits

100% Remote Working

Originally posted on Himalayas

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