London, United Kingdom · Full-time · Lead · Sales & marketing
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Join Heathrow as a Senior Customer Strategy & Planning Manager and play a pivotal role in shaping the future of Heathrow’s Customer Strategy. As part of the Customer Strategy & Planning team, you will be working with senior stakeholders across the Customer Leadership Team and across Heathrow to turn Heathrow’s customer vision into actionable plans that deliver real outcomes.
The Customer Strategy & Planning team is a lean and flat team, supporting the whole Customer Function. We are responsible for developing and executing the customer strategy to ensure we clearly define the strategic objectives and that they are effectively translated into operational delivery.
We also deploy our Senior CSP Managers flexibly across the Customer Function to provide strategic support and help accelerate our highest-priority strategic initiatives. This could be providing strategic business case support to our key programmes like One Stop Security or T5 Optimisation, or driving strategic value from cross functional initiatives. We continually assess how we can deliver the most value to the Customer Function and which initiatives we are support in the dynamic environment in which we operate.
#LI-Hybrid
Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.
We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels.
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London, United Kingdom · Full-time · Lead · Sales & marketing
The posting doesn’t say whether it sponsors.
The posting doesn’t say whether this role is sponsored. The employer is on a sponsor register, so ask before you apply.
Canada; Germany; United Kingdom; United States (Remote) · Full-time · Lead
The posting doesn’t say whether it sponsors.
The posting doesn’t say whether the employer sponsors visas. Ask before you apply.
London · Full-time · Sales & marketing
“understand how we can benefit each prospect and will ultimately be the front line of our revenue growth in the German-speaking and CEMEA markets”
Statements differ across the posting or its locations. Check the requirement for your role.
The posting doesn’t say whether it sponsors.
The posting doesn’t say whether this role is sponsored. The employer is on a sponsor register, so ask before you apply.
Meets the UK Skilled Worker salary threshold (£41,700, as of Oct 2026)
London · Full-time · Senior · Sales & marketing
“Fluency in English and Italian”
Statements differ across the posting or its locations. Check the requirement for your role.
The posting doesn’t say whether it sponsors.
The posting doesn’t say whether this role is sponsored. The employer is on a sponsor register, so ask before you apply.
Meets the UK Skilled Worker salary threshold (£41,700, as of Oct 2026)
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