Specialist Service Manager

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• Permanent, full-time position available
• 38 hours per week
• Heidelberg location

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Health Independence Program

The Health Independence Program (HIP) is funded by the Victorian Department of Health and is part of the Continuing Care Division. HIP provides multidisciplinary services that support people with health problems and other complex conditions to optimise their function and self-management skills so they can live independently and well at home and in the community.  

The Health Independence Program includes many of the services that deliver health care to support the transition from hospital to home. These services can also prevent the need for a hospital presentation or stay, with people able to access them directly from the community. 

About the role 

This key leadership position is responsible for delivering high-quality, client-centred services while achieving activity, quality, workforce, and financial performance targets. The successful candidate will lead multidisciplinary teams across HIP specialist clinics and community rehabilitation programs, managing approximately 34 FTE and an annual budget of approximately $4.6 million.   

Key Responsibilities:

• Lead and support multidisciplinary clinical teams to deliver safe, high-quality care. 
• Provide operational oversight of HIP Specialist Clinics and Community Rehabilitation Services. 
• Drive performance against service targets, quality indicators and budget requirements. 
• Lead workforce planning, recruitment, performance management and professional development. 

About you 

You will have excellent communication skills and a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skill set.

To be successful in this role, you'll bring with you:

• Demonstrated experience leading large multidisciplinary clinical teams. 

• Strong skills in program management, workforce management and budget oversight. 

• Excellent communication, stakeholder engagement and problem-solving skills. 

• Sound understanding of clinical governance across nursing and allied health disciplines. 
• Allied Health or Nursing qualification, registered with AHPRA, Nursing & Midwifery Board, or eligible for membership of a Professional Association

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose and engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Catherine Austin, Divisional Manager HIP and Ambulatory Services at Catherine.AUSTIN@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Friday 6th November 2026