Team Lead, Enterprise Account Management

Location: London

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic relationships and payments revenue with our Unified Commerce customers. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the continued success of our UK operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.

What you’ll do

• Drive commercial growth by providing advice and strategic consultation for your team members on best practices to increase share of wallet, upselling and cross selling, building strong relationships, and bringing valuable insights to your merchants.
• Set clear individual and team goals focused on revenue growth, report on performance and metrics at an executive level;
• Create an inspiring and collaborative environment with an open feedback culture, motivate team members and encourage creativity while understanding training needs;
• Provide coaching in areas as strategic account planning, contract negotiations, product roadmap discussions, and executive engagement;
• Provide strategic and consultative advice to help influence and full-fill the global payments strategy of enterprise companies;
• Collaborate cross-functionally to communicate merchant needs and feedback, impacting Ayden's product innovation and development, and delivering merchant projects;
• Serve as a thought leader and extensive source of knowledge for your colleagues in the account management team and other company departments;
• Proactively foster a positive working environment for our business and maintain good relationships with external and internal stakeholders.

Who you are

• An energetic self-starter with a proven commercial edge, entrepreneurial track record,  partnership advisory focus and strong negotiation skills.
• Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment.
• An excellent communicator and team player with strong management skills and technical aptitude.
• Curious by nature and a builder at heart, you thrive working and iterating on net new products and features.

Minimum Qualifications:

• 3+ years experience in managing teams and building executive level enterprise relationships.
• 7+ years experience in account management, business development, consulting, or a related field.
• Experience in enterprise payments and financial services and/or working within a Retail, F&B or hospitality environment.
• Full professional proficiency in English.

Other Job Details:

• Based out of our London office
• Full-time position
• Some domestic and international travel required

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen. 

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.