Content Moderator – Austrian German Speaker

Introduction

A global customer experience leader is seeking an Austrian German-speaking Content Moderator for a specialized e-commerce project in Lisbon, Portugal. In this role, you will be the guardian of quality and safety for a popular e-commerce platform, ensuring that all user-generated content, products, and services comply with legal standards and platform policies. This is a high-impact position that requires a deep understanding of local linguistic nuances and market-specific context.

Your Role

Policy Enforcement: Review user-generated content (text, images, media) to ensure it aligns with strict platform policies and legal requirements.
Accuracy & Quality: Maintain high levels of precision and attention to detail while meeting established quality and latency metrics.
Incident Escalation: Identify and escalate sensitive content or complex issues according to internal protocols.
Continuous Learning: Stay updated on evolving content moderation guidelines, safety policies, and local regulations.
Peak Adaptation: Support content safety during promotional season peaks and across various media formats.
Schedule: Full-time role with 24/7 rotational shifts and two rotational days off per week.

Your Qualifications

Languages: Native-level fluency specifically in Austrian German (C2/Native). Standard German is not accepted for this role, as it requires deep familiarity with Austrian linguistic nuances and expressions.
English Proficiency: Good command of English (minimum B2 level) for training and internal communication.
Skills: Strong decision-making abilities and excellent written communication skills.
Expertise: A strong understanding of e-commerce platforms and user behavior.
Resilience: Ability to handle sensitive or challenging content and work effectively in a fast-paced, shift-based environment.
Experience: Prior experience in content moderation, customer service, or a similar digital field is considered a major asset.

The Offer

Location: Modern, centrally-located office in Lisbon, Portugal.
Remuneration: Competitive salary package complemented by performance-based incentives.
Relocation Support: Comprehensive package for international candidates, including reimbursement of flight costs and provided accommodation.
Benefits: Private health insurance, a monthly meal allowance, and a transportation allowance.
Environment: A vibrant, multicultural office culture within a progressive global company.
Lifestyle: Enjoy the sunny Lisbon weather and a collaborative, inclusive workplace.

Are you an expert in Austrian German with a keen eye for detail? We are looking for dedicated moderators to protect the integrity of the digital e-commerce space. Apply today to join the team in Lisbon!

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