Who We Are Looking For

Crisis24’s global security operations team supports our clients in fulfilling their duty of care and travel risk management requirements, providing them with a range of professional security & safety services for their routine & high-risk travel, and in the event of a crisis. Crisis24’s IRM-Global Operations-Security division is seeking a Security Manager, Global Operations to join the global security team and provide emergency response, travel security advice & assistance, and evacuation coordination in the Singapore Operations Centre.

What You Will Work On

You should have a good background and understanding of:

Pre-travel security & ongoing travel security assessment and advice

Asset protection, risk management, and mitigation strategies

Proactive threat monitoring, communications, and alerting

Incident management, crisis response & support

Global security evacuation services

The Security Manager, Global Operations, plays a key role in supporting our clients, the Global Operations Centre staff, and the wider business in the delivery of the above subject areas. The role encompasses a wide range of responsibilities with a focus on:

Carry out a global travel security assessment and provide recommendations

Lead and coordinate emergency and evacuation support among various stakeholders

Conduct security and operational tasks in a timely and professional manner

Train and manage Security Specialist, Global Operations

You will be required to advise on and manage security-mandated operational tasks and ad hoc services expertly and clearly in support of our clients' travel requirements, ensuring the preservation of their safety and security during routine operations and in response to global security and natural disaster events.

Duties & Responsibilities

1. Risk Assessment & Operational Planning

Lead travel and threat assessments for proposed tasks/travel using privileged and open-source platforms

Complete operational risk assessments, method statements, and develop operational and conceptual plans

Coordinate and manage ad hoc travel security tasks, including secure transport, protection, proactive monitoring, and welfare checks

Plan complex operational solutions from concept to delivery, aligned with client specifications and contracted services

2. Client Advisory & Communications

Deliver tailored pre-travel briefings and security presentations to a diverse client base (e.g. expats, NGOs, corporates, C-suite)

Respond to Requests for Information (RFIs) with appropriate security content, mitigation measures, and recommendations

Provide emergency security and evacuation advice, including participation in contingency planning meetings and conference calls

Explain operational methodologies and assure clients during escalating or deteriorating situations

3. Crisis Response & Contingency Management

Monitor global events, review client exposure, and support contingency and evacuation planning

Identify deteriorating environments, exit routes, transport hubs, and relocation sites; produce supporting maps and intelligence

Lead evacuation and emergency support tasks, providing real-time operational oversight

Maintain a library of Concept of Operations (CONOPS) for evacuation and internal movements from various countries to be used at the time of emergency and evacuation

4. Task Execution & Oversight

Ensure security tasks are carried out per scope, including action timelines, escalation procedures, and completion reports

Maintain operational logs, close cases post-task, and manage invoicing and cost recovery

Track and supervise the delivery of live operations, ensuring high standards of execution and customer satisfaction

Oversee maritime operations, Ship Security Alert System (SSAS) testing, and Competent Authority (CA) schedules

5. Team Supervision & Capability Development

Supervise and support Security Specialists in daily operations and emergency responses

Lead recruitment, onboarding, and training of Global Operations Centre personnel

Conduct coaching, mentoring, performance reviews, and training exercises for operational readiness

Manage staff rostering and leave approvals for the regional Global Operations Centre

6. Quality Assurance & Process Improvement

Maintain quality control standards, ensure client satisfaction, and monitor service delivery performance

Identify opportunities to improve operational efficiency across technology, personnel, and workflow processes

Contribute to internal performance metrics, KPI reporting, and benchmarking efforts

7. Documentation, Reporting & Protocol Development

Compile post-operational reports for internal learning and external marketing/case studies

Produce and implement Global Operations Centre protocols and client-specific SOPs

Ensure thorough documentation and archiving of all security-related tasks and learnings

8. Financial Coordination

Develop task-specific cost structures, apply cost containment strategies, and liaise with vendors for quotes

Present proposals and coordinate with Finance to ensure accurate billing and payments

9. Platform & Compliance Oversight

Assist with the implementation and use of technology platforms and call-handling systems

Ensure adherence to company policies, including Information Security and Data Protection

Maintain a strong understanding of Crisis24 service offerings, tools, and client relationships

10. Representation & Additional Responsibilities

Represent the Security Operations team in internal/external meetings as needed

Serve as deputy for the Head of Security when required

Carry out ad hoc security and operational tasks as assigned

Travel for client engagement, conferences, and training as requested. Occasionally, urgent travel is required as part of the Incident Management Team (IMT) deployment

11. Rotational On-Call Duty Management

Serve as the out-of-hours Operations Duty Manager one week in every five

Maintain 24/7 readiness to support Global Operations Centre staff during urgent incidents

Provide immediate client-facing crisis management support and lead emergency response operations as required

Who You Will Work With

This position works alongside and in support of your fellow Security & Operations Managers, the Global Operations Centre staff & Intelligence teams to deliver 24/7/365 proactive and reactive risk management services.You will regularly collaborate with specialist Crisis24 departments, account managers, proposals & implementation team, and external security parties & stakeholders.

What You Will Bring

Native / Fluent English language, reading, and writing ability required

Additional language skills (verbal and written) such as Chinese, Korean, or Japanese are an advantage

Knowledge of the political and security landscape within Asia is desired

Effective presentation, interpersonal, written, and verbal communication skills in English; must be able to brief personnel in distress, internal & external stakeholders, and senior business leaders

Strong team player with the ability to carry additional responsibilities calmly and professionally

A practical, positive, and motivational manager

Competent in leading teams and briefing senior management and/or executive-level staff

A robust solutions-oriented manager with a proactive approach to complex challenges

A good sense of judgment, critical thinking, analytical, and practical application skills are essential

Excellent management, organisational & administrative skills, with a keen eye for detail

Proven ability to research, digest, and evaluate various sources and associated information topics

Proven ability to quickly assess a situation and make a decision (often with limited information, time, and resources) based on a clear and definable rationale, taking responsibility for the outcome

Excellent time management skills with the ability to coordinate and prioritise tasks with competing timelines in a fast-moving environment

Competent in leading and overseeing operational teams, mission planning, execution, and the after-action review cycle

Proven ability to handle stressful situations and adapt to rapidly changing operational requirements

Worldwide geographical knowledge is essential, with an active interest in current affairs

Excellent computer skills with proficiency in MS Office and an aptitude to learn new applications and systems

General financial awareness and understanding in a globally focused organization

Ability to work extended hours during a crisis event

Qualifications & Experience

Operational experience and background with government military/armed forces, law enforcement, NGO, or corporate security in the private sector is required

Degree-level education or relevant professional training & experience in a field related to security studies, war studies, international politics, international relations, or similar

Operational and crisis management knowledge and understanding are essential

Prior experience of mentoring, coaching, and improving performance is an advantage

Experience in managing global security, protection, crisis, and emergency tasks in the private sector is preferable

Prior experience of planning and executing operational activity in hostile environments is an advantage

Experience in intelligence analysis at a tactical level is an advantage

Proven ability of threat identification, risk assessment, and the application of reasonable and proportionate control measures is essential

Having lived/worked abroad &/or international travel security knowledge and experience is essential

A current and internationally recognised security management competency/professional qualification is desirable

Previous experience of supervising/leading/managing a small team is an advantage

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