Supervisor

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Supervisor | Majid Al Futtaim Entertainment | General Operations

ROLE SUMMARY

The role of the Supervisor is to ensure the smooth operation of Entertainment attractions in close conjunction with the Associate Manager or/and Manager, and to lead the CSO team, Function Assistants and Technicians on the assigned shift to guarantee excellent guest satisfaction, by providing an exciting and enjoyable experience in a clean and safe environment.

ROLE PROFILE

• Conduct daily facility inspections, identify faults or equipment issues, and coordinate with management and technicians for resolution.
• Supervise and support operational teams, ensuring adherence to schedules, procedures, and service standards.
• Handle customer complaints, resolve conflicts, and drive an excellent customer experience.
• Lead, coach, train, and mentor team members, including new joiners, while promoting upselling and product knowledge.
• Complete operational audits, inspections, checklists, reports, and ensure compliance with regulatory requirements.
• Ensure adherence to Health, Safety & Environment (HSE) policies, SOPs, PPE requirements, incident reporting, and child safeguarding standards.
• Manage cash handling, including floats, cash collections, cashier balancing, petty cash, and opening/closing procedures.
• Oversee stock control and inventory management, perform stock checks, verify deliveries, report discrepancies, conduct self-audits, and create PRs/POs as required.

REQUIREMENTS

• Diploma or certification in any discipline or equivalent relevant experience; PIC 2 certification and IOSH Management System knowledge are an advantage.
• 2-3 years of experience in a fast-paced operational environment, including at least 1 year as a Customer Service Officer or Customer Service Representative.
• Strong communication, leadership, organizational, and management skills.
• Customer-focused with experience in customer service, sales techniques, and interpersonal skills.
• Excellent problem-solving and troubleshooting abilities.
• Strong cultural awareness and the ability to work effectively with diverse customers and teams.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.