Package Program Manager, JCFS CPEX

Amazonでは、環境に配慮した梱包施策の企画・導入を進めています。これを担うオペレーション技術統括本部（JCFS: Japan Customer Fulfillment Solutions）のCustomer Packaging Experience（CPEX）部門では、事業の成長と、お客様の購入体験の保護、そして環境・サステナビリティへの貢献を同時に実現するため、梱包の最適化（梱包内の無駄な空間を減らし、配送物の体積と配送コストを削減する取り組み、製品の箱のまま出荷する簡易包装の拡大、CO2・プラスチック削減）を推進しており、体制強化のため新たなメンバーを募集しています。

近年、当日配送のGrocery（食品・日用品）ECサービスが急速に拡大しており、新しい業態特有の商品・配送形態に対応したパッケージ施策とプロジェクトマネジメントの強化が求められています。本ポジションは、こうしたGrocery配送サービスの拡大に伴う新規プロジェクトのマネジメント体制を強化するために新設された枠であり、拡大するビジネスを支える新たなメンバーを募集しています。

パッケージ プログラムマネージャーは、「配送・資材コストの低減（配送1件あたりコストの削減を含む）」「お客様の購入体験」「環境配慮」の3つを両立できる梱包施策を、出荷データの分析と現場での検証に基づいて企画・立案し、社内外の関係者を巻き込みながら、企画から実行まで一貫して推進します。出荷実績データに基づいて最適な梱包を導入し、使用する梱包の種類を整理・統合することで効率化を図ります。効果予測に基づくプロジェクトの企画・立案、実行計画の策定、導入後の成果説明までに責任を持ちます。

Amazon is committed to reaching net-zero carbon by 2040, and Amazon Japan is looking for a self-driven and strategic Package Program Manager to help achieve this goal within the JCFS (Japan Customer Fulfillment Solutions) team in Tokyo. In the Customer Packaging Experience (CPEX) organization, you will plan and run packaging programs that reduce shipment volume and delivery cost, expand simplified shipping, and advance sustainability — working effectively with internal teams and external partners.
With the rapid growth of same-day grocery (food and daily-goods) e-commerce services, we need to strengthen packaging programs and project management for the unique products and delivery formats these new businesses require. This position has been newly created to reinforce project management capacity as these grocery delivery services expand.

As a Package Program Manager, you will identify cost-reduction opportunities from large internal datasets (using tools such as SQL and Excel) and from on-site verification, propose the highest-priority packaging programs to leadership, and own them from planning through implementation. You will clarify business requirements for package size, type, and cost; introduce optimal packaging based on actual shipment data; consolidate the range of packaging in use; and reduce per-shipment cost — all while understanding the end-to-end flow from fulfillment centers through sortation and delivery stations to final-mile delivery.

Because packaging-reduction initiatives do not always improve operational productivity, you will balance dialogue, active listening, clear proposals, logical thinking, and change management to co-design the right operations and process improvements, building trusted relationships with diverse stakeholders. Not everything goes as planned, so you are expected to solve unexpected problems and ask for support when needed. Your results will be shared with Japan and global leadership through regular business reviews.
The CPEX mission is to delight customers by advancing packaging innovations that reduce waste, cost, and carbon emissions. The Package PM team plans and executes packaging programs that reduce shipment volume and delivery cost, expand simplified shipping (sending orders in the product’s own box without extra Amazon packaging), and advance carbon and plastic reduction. Success depends on close collaboration with internal teams (fulfillment and delivery operations, supply chain, finance, procurement, customer service, and sales) and external partners (vendors, marketplace sellers, logistics providers, and packaging suppliers).


Key job responsibilities
• エンジニアや関連部門と連携して、梱包施策に求められる最新の要件を把握し、優先度の高い施策（梱包の体積削減、簡易包装の拡大など）をリーダー層へ提言し、企画・導入を推進します。
• 出荷データの分析（SQL・Excel等）と現場検証に基づき、資材費・配送費や配送1件あたりコストの削減につながる施策を企画・立案し、実行計画を策定します。
• 社内外の関係部門・取引先（物流・配送オペレーション、調達、サプライチェーン、販売、カスタマーサービス、資材メーカーや出品者など）を巻き込み、企画から実行まで一貫して推進し、結果に責任を持ちます。成果は定量的に評価し、共有・合意を図ります。
• 環境配慮（CO2・プラスチック削減）と現場の生産性を両立させる合意形成を行い、若手メンバーの指導・育成も担います。

• Work closely with engineers and business stakeholders to clarify requirements for packaging programs and present proposals to Amazon Japan leadership.
• Build execution plans for packaging solutions using data and metrics, engage stakeholders and leadership to obtain approval, and launch projects.
• Implement projects with company-wide stakeholders across operations, transportation, supply chain, customer service, finance, and sales, and provide clear, timely reporting of key performance metrics to internal and external stakeholders.
• Report to the CPEX Manager within JCFS, while serving as a point of contact for packaging and technology teams in Japan and across global regions.

A day in the life
パッケージ プログラムマネージャーは、出荷データを分析して体積やコストの削減機会を見つけ、物流・配送拠点を訪問して現場を確認し、施策の提案・関係者との合意形成・経営層への定量的な成果報告まで、プログラムを一貫して推進します。
A Package Program Manager spends time analyzing shipment data to find opportunities to reduce volume and cost, visiting fulfillment and delivery sites to verify operations, and driving programs end to end — proposing initiatives, aligning stakeholders, and reporting measurable results to leadership.

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

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