Loss Prevention Officer - London Marriott Hotel Grosvenor Square

Loss Prevention Officer

London Marriott Hotel Grosvenor Square

At Marriott Hotels, we believe our legacy is built by the people who bring it to life every day. As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience. Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey. 

As part of the Marriott International family, Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   

Position Summary

The Loss Prevention Officer is responsible for maintaining the safety and security of guests, associates, visitors, and hotel assets. This role monitors security systems, patrols the property, responds to incidents and emergencies, conducts investigations, and ensures compliance with safety and security procedures while delivering exceptional guest service and maintaining a secure hotel environment. 

What you'll do

• Patrol hotel premises and monitor all areas of the property to maintain a safe and secure environment. 
• Monitor CCTV systems, perimeter alarms, duress alarms, and fire life safety systems and respond to security concerns appropriately. 
• Conduct daily safety inspections, identify hazards, and report or resolve unsafe conditions. 
• Respond to emergencies, accidents, medical incidents, evacuations, and security-related situations in accordance with hotel procedures. 
• Administer first aid and CPR when required and liaise with emergency services during incidents. 
• Complete incident reports, shift summaries, daily activity logs, and investigation documentation accurately and confidentially. 
• Conduct investigations, gather evidence, and interview relevant parties relating to security incidents, thefts, accidents, and guest concerns. 
• Provide professional guest assistance, resolve disturbances, manage access control, and escort unauthorised persons from the property when required. 

What you'll bring

• Previous experience in a Loss Prevention, Security, or hotel security environment preferred. 
• Valid SIA Licence. 
• Valid First Aid Certificate. 
• Good verbal and written communication skills. 
• Strong customer service and associate relations skills. 
• Team-oriented, proactive, and reliable approach to work. 
• Excellent attention to detail and ability to maintain accurate records and reports. 
• Ability to handle sensitive situations with professionalism, diplomacy, and confidentiality. 
• Ability to stand, walk, patrol, and respond to incidents for extended periods. 
• Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide. 
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

 

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.