Full Time - Sales Support Coordinator

Job Requirements ● Preferable Skills or Experiences - Experience in sales support, back office operations, or customer service in an international business environment - Strong attention to detail and ability to handle multiple tasks simultaneously - Comfortable working in English (business level) and Japanese (daily communication level or higher); Portuguese is a plus - Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ticketing systems or workflow tools is an advantage - Ability to adapt to changing priorities and propose improvements to operational flow Job Description ● Introduction Autocom Japan Inc. is a global used vehicle exporter headquartered in Yokohama. With operations in over 100 countries / regions and a strong global client base, we take pride in our speed, reliability, and operational excellence. Our Sales Support Coordinator Team (SSC) is a core part of this engine - managing backend processes that directly support our sales team’s success. We are now seeking new team members with a focus on the African market to join this fast-paced, multicultural environment. This is not just a clerical role - your contribution will directly impact customer satisfaction, compliance, and operational efficiency across multiple regions, especially in our high-volume African operations. You will be joining a tight-knit team of three existing members, working closely under the department manager to support and optimize international sales processes. ● Main Duties and Responsibilities ■ Internal Ticket Management - Receive and manage support requests from overseas and local staff (approx. 600 users). - Track open tickets and follow up on pending requests to ensure timely completion. ■ Payment & Document Handling - Support tasks such as: issuing invoices, checking payment status, attaching payments to vehicles, and flagging irregular deposits. - Assist with reissuing invoices, searching for income records, and coordinating with the finance department to ensure clean transaction logs. ■ Ad-hoc Requests - Respond to unique sales or operational requests not covered in regular workflows. - Communicate closely with sales offices in Africa, Asia, and the Japan HQ to support evolving business needs. ● Monthly Salary - Base Salary: ¥258,231 - Commuting Allowance: Up to ¥30,000/month ● Working Days / Hours - Monday to Friday (12:00-21:00) , 9 hours a day including 1-hour break. ● Office Location - Yokohama (Nearest station / JR-Kannai, Blue Line-Kannai, Minato Mirai Line-Bashamichi) ● Contract Term - 3 months / 6 months / 1 year (Conditionally renewable contract with possibility of permanent employment) ● Holidays - Saturday & Sunday / All public holidays are paid days-off ● Employee Welfare / Benefits - Social Insurance - Paid Vacations - Corporate Defined Contribution Pension Plan - Vending Machines (All items available for 50 JPY) - Wedding Gift (Subject to company regulations) *** [Available after 3 months of employment] *** - Meal Subsidy - Benefit Station (Employee benefits program)