Food and Drinks Shift Leader

Together with your colleagues, you will contribute to achieving prestigious awards such as the World Travel Awards and the Tripadvisor Travellers’ Choice Awards. Join our team and make a difference!

Given your work experience, we understand that you don't need too much explanation about your daily tasks, but for convenience, we'll briefly outline them. You will lead a team and maintain an overview. Together with your team, you are responsible for providing excellent service to our guests. Additionally, you are the point of contact for employees, temporary workers, and guests. You are also a trainer and coach for your team and dare to provide them with feedback to promote their development.

We are confident that you can help us continue our success. So, what do we offer in return?

• Development opportunities through our extensive training offerings, personal development plans, and coaching
• Career advancement opportunities within our hotel, Hilton hotels in the Netherlands, and even internationally
• Travel the world! Take advantage of our unique travel program, Go Hilton, and receive significant discounts on hotel rooms worldwide and 50% off F&D
• A diverse and inclusive culture within an organization that has been repeatedly recognized as a Great Place To Work!
• A good starting salary, with room for growth
• Incentives
• 25 vacation days
• Travel allowance based on your travel distance
• In addition to hard work, you can also enjoy fun team-building and sports activities with your colleagues
• Our organization is committed to corporate social responsibility. We like to give back to society and the environment, and you can contribute to that
• You can enjoy delicious and healthy meals daily in our Team Member restaurant

Here's what you'll do during a typical day:

Lead and Coordinate Daily F&D Operations
Ensure smooth service during assigned shifts and oversee the overall operation of the outlet, including opening and closing procedures.

Deliver Exceptional Guest Service
Maintain a visible presence on the floor, handle guest requests and complaints, and ensure every guest receives outstanding service. 

Support and Guide the F&D Team
Act as the link between Waiters and Supervisors, providing operational guidance, coordinating breaks, motivating team members, and ensuring service standards are met. 

Maintain Quality, Cleanliness, and Standards
Ensure all outlets are clean, well-presented, properly stocked, and operating in line with Hilton brand standards and procedures.

Coach and Develop Team Members
Conduct daily briefings, support training and onboarding, and help team members develop their skills to deliver consistent service excellence.
 

Do you see yourself as our F&D Shiftleader? Then we are looking for you! Besides an enthusiastic personality, you are/have:

• At least 1-2 years of experience as in a Food & Drinks environment leading a team on shift;
• A true team player and capable of building and motivating a team;
• Independent and responsible;
• A 'Hands on' mentality: you are proactive and do not shy away from challenges;
• Good knowledge of wine and food;
• Strong organizational and communication skills in English;
• Flexible availability, including evenings and weekends;

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.