Event Support Expert (Part - Time) [Casual] - St. Pancras London Autograph Collection

Event Support Expert (Part - Time) [Casual]

St. Pancras London Autograph Collection

At Autograph Collection Hotels, individuality is our greatest strength. Just as every hotel has its own story, character and point of view, so does every person who joins our team. We champion bold ideas, genuine personality and the freedom to bring your own style to what you do, creating an environment where creativity, curiosity and entrepreneurial spirit can thrive. If you’re inspired by originality, thrive on making a difference and want to be part of a growing collection of distinctive hotels where everyday is exactly like nothing else, Autograph Collection is a place where you can truly make your mark. 

As part of the Marriott International family, Autograph Collection offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   

Position Summary

The Event Support Expert (Banqueting Associate) is responsible for creating memorable and unique event experiences by delivering a wide range of event support services. This role supports the successful execution of meetings, banquets, and events through room setup, equipment handling, guest service, food and beverage support, and operational excellence, ensuring events run flawlessly while maintaining Marriott standards and procedures. 

What you'll do

• Deliver personalized, engaging, and attentive guest service while creating memorable event experiences. 
• Welcome guests, respond to service needs professionally, and ensure every guest interaction is positive and memorable. 
• Set tables according to event requirements and service standards, ensuring all supplies meet quality expectations. 
• Prepare coffee breaks, buffet stations, action stations, service carts, and banquet setups according to Banquet Event Orders and company standards. 
• Set up, operate, troubleshoot, and dismantle audio-visual, projection, lighting, and conferencing equipment. 
• Maintain cleanliness of banquet rooms, event spaces, work areas, and equipment while following clean-as-you-go procedures. 
• Replenish buffet items, support banquet service, fulfill special event requests, and assist guests with AV and internet usage. 
• Complete closing duties including cleaning, restocking, storing equipment, securing storage areas, and completing daily checklists. 
• Support team members, participate in training, and contribute ideas that enhance guest experiences and operational performance. 

What you'll bring

• Strong product knowledge relating to food and beverage service, menus, operations, and food hygiene. 
• Knowledge of banqueting room setups and banquet service operations. 
• Understanding of overall hotel operations and the guest experience journey. 
• Ability to learn and retain menu changes, beverage offerings, and service standards. 
• Level 2 Food Hygiene certification preferred or willingness to achieve this qualification. 
• Ability to work across multiple functions, including floor service, bartending, barista duties, hosting, banqueting service, room set-up, and other Food & Beverage operations. 
• Strong communication skills with the ability to work effectively with guests, colleagues, supervisors, and managers. 
• Understanding of food handling procedures, food hygiene, allergy awareness, health and safety requirements, and PPE usage. 
• Ability to support co-workers, build collaborative relationships, and work respectfully within a team environment. 

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values. 

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide. 
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

 

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.