B&F Supervisor - W London

W LONDON - CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicenter of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

THE PERCEPTION BAR & W LOUNGE

W London’s standout bar and lounge overlooking the vibrant streets of Soho and Leicester Square. This isn’t just a workplace; it’s where striking design, boundary-pushing cocktails, indulgent dining, and cutting-edge music and events come together to create an unforgettable scene.

Inspired by the bold spirit and diversity of London itself, The Perception Bar celebrates individuality. We’re looking for talent's who are passionate, playful, audacious, and polished—those who aren’t afraid to bring their full selves to work.

HOW YOU WILL MAKE A DIFFERENCE

• Supervise beverage and food service, ensuring smooth operations and exceptional guest satisfaction.
• We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage.
• Train new talent's , ensuring high standards of service and product knowledge.
• Assist with beverage and food management duties as needed, maintaining service standards.
• Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
• Handle guest inquiries promptly and professionally.
• Collaborate with other B&F Management/Director of Quality with improving service quality and efficiency.
• Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
• Uphold health and safety standards in compliance with company policies and regulations.

OUR IDEAL CANDIDATE

• Proven experience as a Beverage & Food Supervisor or similar experience.
• Experience in delivering high quality customer service.
• Food Safety/Food Hygiene qualification Level 2 or equivalent.
• Food Allergen Management Certification
• Strong knowledge of Beverage & Food, such as latest drinks and stock management.
• Minimum intermediate level use of MS Office (Word, Excel)

YOUR EFFORTS, OUR APPRECIATION

• Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
• Service Charge - Paid each month! 
• Develop and Grow - Access to the best digital and classroom based training resources and cross exposure opportunities
• Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
• Holiday - 20 days of holiday excluding public holidays (increase to 27 days with length of service
• Uniform Provided - Dry cleaning included.
• Company Pension Scheme – Save for your future.
• Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Celebrate - Awards and Recognition Celebrations
• BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
• Events - Monthly Calendar of Associate Focused & Fun Events
• Talent Awards Celebration - Annual hotel party to recognise the hard work and dedication of our W London dream team!
• Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
• Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
• Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
• Spa Discounts – 30% discount in our Away Spa

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

W Hotels is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.