F&B Service Expert - Sheraton Heathrow Hotel

POSITION SUMMARY

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us means becoming part of a global hospitality brand where people are at the heart of everything we do. We are seeking an experienced and passionate Food and Beverage Service Expert to join our Food and Beverage team at Sheraton Heathrow Hotel, ensuring exceptional guest experience and operational excellence.

We’ll support you in and out of the workplace by offering:

• Competitive rate of pay - £26,600
• Upsells, grats, service charge and guest referral incentives uncapped!
• Complimentary car park - worth up to £1,300.00 p/a
• Complimentary uniforms/free dry cleaning - worth up to £1,000.00 p/a
• Dental and Eye care benefits worth up to £1,000.00 p/a
• Paid meal break and free meals on duty 
• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms and food and beverage
• Recognition programs
• Inspiring career mentors
• Friendly and vibrant team atmosphere
• Network of inspiring business leaders that support development and endless opportunities
• Travel the world with the #1 leader in hospitality (Global Transfers)

JOB ROLE:

Are you passionate about delivering exceptional guest experiences and thrive in a fast-paced hospitality environment? Join our Food & Beverage team and play a key role in creating memorable moments for our guests while contributing to the achievement of our service excellence goals.

As part of our dynamic team, you'll have the opportunity to work across a variety of exciting outlets, including Cast Iron Restaurant, Discovery Bar, In Room Dining, Banqueting, and the Executive Club Lounge, gaining valuable experience in multiple areas of hospitality operations.

What you'll be doing:

• Deliver outstanding food and beverage service, ensuring every guest enjoys a high-quality dining experience.
• Anticipate and respond to guest needs with confidence, professionalism, and a genuine passion for hospitality.
• Work flexibly across all Food & Beverage outlets, maintaining high standards and exceeding guest expectations at every opportunity.
• Ensure orders are delivered accurately and efficiently, providing seamless service from start to finish.
• Identify opportunities to enhance the guest experience through upselling and promoting additional products and services.
• Process guest bills accurately and in line with established policies and procedures.
• Contribute to a positive team environment while supporting the department in achieving guest satisfaction and revenue goals.

WHAT WE ARE LOOKING FOR:

A friendly, energetic individual with excellent communication skills, a passion for customer service, and a commitment to delivering exceptional hospitality experiences. Previous Food & Beverage experience is beneficial, but most importantly, we're looking for someone who enjoys creating memorable guest experiences and working as part of a successful team.

YOU’RE WELCOME HERE:

Our highest priority is making you feel as welcome as our guests. At Marriott International, you'll be appreciated, supported, and provided with opportunities to grow and develop your career.