Senior Director, Operations

JOB SUMMARY

The role focuses on providing strategic leadership to enhance hotel performance and owner engagement, managing hotel-specific challenges through deep dive support and action planning for underperforming hotels, supporting the development of Operations Executive roles, overseeing Operational Account Management including Brand Standard Audits (BSA), Internal Transition Readiness (ITR), Executive Assistance (EA), and Ramp Up support, and ensuring proactive and reactive communications and engagement with managed and franchise owners.

CANDIDATE PROFILE

Required

• 8+ years of progressive experience in a Finance, Asset Management, Operational or a Commercial discipline is essential.
• Experience with; food & beverage, hotel operations, owner relations, sales/marketing/revenue, and a broad knowledge of the company’s organization and resources is preferred. 
• A working understanding of financial and development opportunities is preferred, must be able to evaluate potential new owners.
• Experience evaluating business trends and developing and successfully implementing new business programs and strategies that enhance multi-unit business performance.
• Demonstrated success in evaluating risks and developing proactive strategies and plans to mitigate business issues.
• Strong business acumen skills that include sound knowledge of the business economics and the ability to translate that knowledge into systematic and effective account management practices.
• Strong diplomacy skills to go beyond effective relationship management to also being adept at tactfully representing Marriott’s interests with external partners in difficult situations.
• Must be able to gain commitment to get buy-in, participation and compliance with existing agreements or new initiatives, even when there is significant cost or effort involved (e.g., capital expenditures for renovations).
• Strong project management skills and ability to independently manage multiple projects.

Preferred

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 
• 8 years ‘experience in, guest services, front desk, housekeeping, management operations, or related professional areas 
• A background in Food & Beverage (F&B) operations will bring added value to this role
• Knowledge of managing owner/franchise relationship issues is preferred.
• Bachelor’s Degree required; advanced degree in Business or equivalent related area preferred.
• Ability to communicate verbally and written in another language. 
• Strong ability to operate in a matrix environment 

CORE WORK ACTIVITIES 

• Provide strategic leadership and support for hotel performance and owner engagement.
• Own the operations deep dive support – managing hotel-specific challenges.  Action planning and support for underperforming hotels.
• Support with talent development of Operations Exec roles.
• Ownership and support of Operational Account Management – BSA, ITR, EA and Ramp Up support.
• Proactive and reactive communications and engagement for managed and franchise owners