Service Manager

• Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.

• Building and maintaining solid customer relationships, understanding their needs and providing solutions.

• Developing and implementing service strategies to enhance customer experience and meet service objectives.

• Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.

• Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.

• Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.

• Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving. 

Our Heavy Equipment Division is renowned for providing leading world-class brands in heavy earthmoving, construction, power systems and materials handling equipment.

We are the exclusive and sole distributors of brands such as Komatsu, Bomag, JCB, Genie and Atlas Copco and are proud to hold the leading market share within the UAE, providing many of our customers with the ability to execute world-class projects.

For more than 60 years, Galadari Brothers has pioneered growth. We combine the ambition of a powerful partner with the inspired spirit of a family-owned business, with the company thriving across various sectors – from media to heavy equipment, food & beverage, motors, engineering, projects, facility management, sports, retail, travel and hospitality, real estate, and other ventures. That’s why some of the world’s most admired brands, including Baskin Robbins, Komatsu, Mazda, Dunkin’, Kawasaki, Lynk & Co, iCAUR, Jimmy John’s, JCB, OMODA|JAECOO, Kyochon, Triumph, Sitrak, Moto Morini, and more, trust us with their growth.

Our team of more than 7,000 pioneers operate across ten countries to drive growth for licensed and owned brands, including Khaleej Times, AllSports, Halla Shawarma, Shabestan and Galadari Energy Solutions. Together, we are creating a world of boundless innovation and creativity, to elevate the GCC and beyond.