Beauty & Spa Specialist - Waldorf Astoria Maldives Ithaafushi

Specifically, as a Beauty & Spa Specialist for Waldorf Astoria Maldives you will perform the following tasks to the highest standards: 

Main Duties:

• Maintain complete knowledge of:

  (a)   Hours of operation and activities

  (b)   Hair/Nail services and products

• Complete Brand protocol and treatments certification process successfully

• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs

• Maintain complete knowledge of, and comply with, departmental policies and procedures

• Maintain complete knowledge of Hair/Nail/Skincare products used at the Spa

• Assesses contraindications of guest that may prevent service from taking place

• Notify management of all maintenance needs in the Salon

• Actively promote home care programs, meeting maximum retail sales goals

• Maintain cleanliness of the Salon, Consultation, Retail area and Spa in general

• Perform daily routine set up of Salon and Retail area

• Assist with Monthly Hair Professional and Retail Inventory

• Carries out inductions for new team members and conducts regular training if needed of hair services

• Provide neat, legible guest information records as required for the Waldorf Astoria guest experience protocols

• Possess ability to work with minimal supervision

• Attend all required meetings and training sessions

• Follow all resort policies and procedures

• Ensure uniform and personal appearance is clean and professional

• Protect and properly use the resort’s assets

• The Resort requires that you perform any task deemed necessary by the Director of Spa for the efficient running of the Spa Department specifically and the Resort in general.

• Perform daily routine set up and checking on salon and back of the house

• Handle guest complaints by following Brand procedures and insuring guest satisfaction

• To set an example to all team

• To perform all treatment to the highest standards

• Provide detailed information for spa treatments, packages, services, facility, features, and provide spa tours for

• prospective guests

• Assist spa reception duty, provide detailed information for spa treatments, packages, services, facility, features, and provide spa tours for prospective guests.

At Waldorf Astoria Maldives Ithaafushi, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As Beauty & Spa Specialist serving Waldorf Astoria brand is always working on behalf of our Guests and working with other team members.  You should maintain the attitude, behaviors, skills and values that follow:

• To have a minimum of a National Vocational Qualification level 1 -2 -3.

• Minimum of four years of professional experience in Hairdressing, cutting, coloring, perming and straightening.

• Minimum of two years’ experience working in a renowned Hotel/Resort hair salon.

• Must hold Massage or Wellness license and certification

• Knowledgeable with multi-cultural service protocols and standards.

• Excellent guest relations and problem-solving skills.

• Excellent time management, organizational, communication and motivational skills.

• Candidate must have a good command of spoken and written English. Fluency in additional language is an advantage.

• Pays attention to details and have strong customer service skills

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.