Heart of House Specialist - London Marriott Hotel Canary Wharf

Heart of House Specialist

London Marriott Hotel Canary Wharf

At Marriott Hotels, we believe our legacy is built by the people who bring it to life every day. As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience. Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey. 

As part of the Marriott International family, Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   

Position Summary

The Heart of House Specialist is responsible for supporting kitchen and stewarding operations by ensuring cleanliness, sanitation, stock control, dishwashing activities, and operational efficiency throughout the kitchen. This role assists stewards, supports banquets and buffets, maintains cleaning equipment, manages inventory and purchasing activities, and contributes to a safe, compliant, and productive working environment. 

What you'll do

• Direct and assist Stewards to improve operational efficiency and support kitchen clean-up activities. 
• Operate and maintain cleaning equipment and tools, including dishwashing machines, hand wash stations, pot-scrubbing stations, and trash compactors. 
• Support banquet and buffet operations by transporting stock, assisting with banquet plate-ups, and ensuring adequate supplies are available. 
• Monitor water temperatures and chemical levels, complete required documentation, and ensure dishwashing procedures meet sanitation standards. 
• Assist management with training, scheduling, coaching, motivating, and developing stewarding associates. 
• Manage stock takes and maintain par stock levels for china, cutlery, and glassware. 
• Raise purchase orders for chemicals, paper supplies, cleaning supplies, agency hours, and other role-related requirements. 
• Create weekly schedules for Kitchen Porters, support payroll administration using Kronos and Oracle, and coordinate staffing requirements with operational teams. 
• Maintain health and safety records, risk assessments, training documentation, and support internal and external brand audits. 
• Ensure all kitchen, dishwashing, storage, loading dock, and sanitation areas remain clean, safe, and compliant with company and regulatory standards. 

What you'll bring

Education

• High school diploma or G.E.D. equivalent. 

Experience

• At least 1 year of related work experience. 
• No supervisory experience required. 

Skills

• Knowledge of dishwashing operations, dish machine procedures, silverware care, cookware washing, and kitchen sanitation practices. 
• Understanding of cleaning chemicals, sanitation systems, kitchen maintenance, and cleaning equipment. 
• Strong teamwork, customer service orientation, interpersonal skills, and ability to work collaboratively. 
• Ability to coach, develop, delegate, and support team members. 
• Strong organisational skills, multitasking ability, attention to detail, and time management. 
• Dependable, adaptable, safety-conscious, and able to work under pressure. 
• Ability to lift, carry, push, and pull objects weighing up to 50 pounds and remain on your feet for extended periods. 

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values. 

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide. 
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.