Medical Receptionist

At Hillcrest Rockhampton Private Hospital, we’re proud to be part of the Central Queensland community, caring for local patients for over 100 years. As part of Ramsay Health Care, Australia’s largest private hospital operator, we combine the personal feel of a local hospital with the support, experience and opportunities of a leading healthcare organisation.

Our hospital provides a wide range of medical, surgical and mental health services, supported by a diverse team of healthcare professionals and dedicated support staff. We’re committed to providing high-quality, patient-centred care and creating a safe, welcoming environment for our patients, their families and our people.

At Hillcrest, our people are at the heart of what we do. We value teamwork, respect and a genuine commitment to caring for others - because people caring for people is what makes our workplace special.

Join a team where the work you do matters and where you can make a real difference to the experience of our patients every day!

We are seeking a customer focused Medical Receptionist with meticulous attention to detail to join our supportive and dedicated team in our Doctors Consulting Suites. This position is permanent part-time with a minimum of 48hrs/fortnight, but must be flexible and potentially work up to 64hrs/fortnight. Shifts for this position will range between the hours of 6:30am-6:30pm. 

 

This role is ideal for someone who thrives in a face-paced healthcare environment and is passionate about delivering exceptional patient service. 

As the first point of contact for our organisation, you will play a vital role in creating a welcoming and efficient experience for all visitors, clients, and callers while providing essential administrative support within a fast-paced emergency healthcare environment. This role requires flexibility, strong attention to detail, excellent organisational skills, and the ability to effectively manage multiple priorities while delivering outstanding customer service.

Key responsibilities will include (but not limited to):

• Provide a professional and welcoming front-of-house experience for patients and visitors
• Manage busy switchboard operations, including handling internal emergency calls and directing inquiries appropriately
• Respond to and manage email enquiries in a timely and professional manner
• Efficiently check-in patients (new and existing), process ambulance arrivals, and maintain accurate patient records and details
• Perform cash handling and EFTPOS transactions and deliver financial consent information clearly to patients
• Process patient billing and liaise with third parties such as Medicare, DVA and Workcover
• Verify private health insurance coverage and prepare self-funded estimates when applicable
• Coordinating with a large and friendly clinical staff team to ensure a seamless patience experience
• Maintain accurate data entry across multiple computer systems while managing competing priorities and high workloads
• Scan & manage patient documentation
• Demonstrate the ability to multi-task efficiently in a high-pressure, fast-paced environment
• Provide flexible administrative support across Front Reception, Emergency Reception, and Patient Services as required

What You’ll Bring

• Previous medical practice receptionist experience is essential 
• Professional phone manner and approach to work
• High attention to detail & accurate data entry
• Proven ability to prioritise tasks, meet deadlines and work in a fast paced environment
• High energy levels with a ‘can do attitude
• Proficient in the use of MS Office
• Ability to work autonomously and harmoniously as part of a team
• Available to work a rotating roster between 6:30am-6:30pm
• A high level of communication skills both written and verbal along with excellent customer service skills
• Well presented, courteous and empathetic nature

We are seeking candidates that will live and breathe the Ramsay Way Values including:

• Being caring, progressive, enjoy our work and use a positive spirit to succeed
• Take pride in our achievements and actively seek new ways of doing things better
• Value integrity, credibility and respect for the individual

What’s in it for You?
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home pay through novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

• Must provide or complete a National Police Check conducted within the previous 12 months.
• According to the role, Ramsay may require proof of immunisation against infectious diseases.

Apply Now

All applications must be lodged online.

Applications close: 13th November 2026

Reference number: JR117321 

Please Note:

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.

Applications made by recruitment agencies will not be considered.