Hostess

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Greet guests warmly with a smile, assist with coats and bags, and introduce yourself upon their arrival.
• Escort guests to their tables, offering them a choice of smoking or non-smoking seating.
• Confidently explain the food and drink menu to guests, providing detailed information and making recommendations based on guest preferences and dietary requirements.
• Offer suggestions on menu items that cater to various guest nationalities.
• Correctly label buffet dishes and ensure buffet areas remain clean and organized throughout service.
• Familiarize yourself with menu items from all other outlets to recommend these options to guests.
• Ensure the restaurant is prepared for service by completing all necessary checklists, including TBS on product knowledge and preparation for service.
• Check reservations and confirm large bookings with the Supervisor/Manager, ensuring all seating arrangements are coordinated.
• Assist the Bar Attendants and kitchen staff as needed, supporting them in providing a seamless guest experience.
• Sssist guests with any special needs.
• Regularly check on guests in your designated area to anticipate their needs and provide personalized service.
• Handle guest queries promptly, seeking assistance from the Supervisor/Manager when needed.
• Maintain cleanliness and orderliness in the restaurant and cashier’s desk, ensuring everything is ready for guest arrival and service.
• Positively conclude each guest experience by ensuring satisfaction and thanking them as they depart.
• Promote safe and healthy working practices in compliance with relevant OH&S rules.
• Report any accidents or incidents to the Supervisor/Manager promptly.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.