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Guest Service Supervisor

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Visa

Sponsorship not stated in the posting.

This employer is recognised by the IND as a sponsor for work permits. Ask the employer before you apply.

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“You are fluent in both Dutch and English”

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About the employer

HiltonPosted on the employer’s careers page · efet.fa.us2.oraclecloud.comRecognised sponsor (NL) — employer-level; what this means

Working in Netherlands

Possible country route: Highly Skilled Migrant / EU Blue Card. The highly skilled migrant route normally requires an IND recognised employer and the applicable salary requirement. A residence card in another EU state does not automatically grant Dutch work permission.

IND decision period: up to 90 days, with shorter procedures in some cases. Employer preparation and legalisation take additional time.

What to check before applying
  1. Verify the sponsor. Check the IND recognised-sponsor register and confirm who submits the application.
  2. Confirm the salary category. Ask the employer which current income requirement applies.
  3. Prepare entry and residence documents. The need for an MVV depends on nationality and circumstances; check IND.
Official immigration guidance ↗

Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.


Description (EN)

The Front Office is the beating heart of Hilton The Hague. In this versatile role, you combine operational responsibilities with leadership duties. You are highly visible on the floor, support your team whenever needed, and ensure every guest receives a warm and genuine welcome.

What will you be doing?

  • You communicate with guests before, during, and after their stay.
  • You handle check-in and check-out procedures, including group arrivals.
  • You lead the daily shift and supervise the Guest Service Agents.
  • You ensure clear and comprehensive handovers to the next shift.
  • You keep information regarding Hilton products, services, VIP arrivals, and events up to date.
  • You actively contribute to commercial objectives through upselling and revenue optimization.
  • You collaborate closely with departments such as Housekeeping, Food & Beverage, and Engineering.
  • You identify training needs within the team and support the onboarding and training of new Team Members.
  • You contribute to projects aimed at improving the guest experience and operational processes.
  • You act as a coordinator during emergency situations and participate in annual emergency response training.

Who are we looking for?

  • You have at least 1 year of leadership experience within a Front Office environment, preferably in a 4- or 5-star hotel.
  • You are fluent in both Dutch and English, spoken and written.
  • You have a strong focus on guest satisfaction and delivering outstanding service.
  • You possess excellent organizational skills and perform well under pressure.
  • You have a positive, energetic, and motivating attitude.
  • You are an inspiring and coaching leader who enjoys achieving success together with the team.
  • You have a passion for hospitality and are driven by creating memorable guest experiences.
  • You have strong commercial awareness and a proactive sales mindset.
  • You are guest-oriented, solution-focused, and able to maintain overview during busy periods.
  • You identify opportunities for improvement and take initiative to turn them into concrete actions.
  • You are a true team player who contributes to a positive and professional team culture.
  • You are available full-time.
  • You are flexible and willing to work varying schedules when required by the operation.
The Hague, NetherlandsOpen in maps ↗

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