Radiology Coordinator -General Radiology

The Radiology coordinator plays a key administrative and operational support role, ensuring smooth workflow, effective communication and quality patient care.  

Responsibilities

•    Oversee the day-to-day coordination of diagnostic imaging service across all modalities, ensuring smooth departmental operations.
•    Manage appointment scheduling for various imaging modalities, (NM, IR, Breast Imaging, MSK). 
•    Manage radiology scheduling workflows to maximize equipment utilization and reduce patient wait times.
•    Serve as the primary point of contact between patients, referring physicians, nursing staff and front-desk teams to streamline communications.
•    Monitor and verify insurance approvals and pre-authorization in line with the compliance standards.
•    Ensure patients receive preparation instructions and confirmation calls for their appointments.
•    Handle patient inquiries and resolve minor complaints.
•    Maintain updated and accurate data within the hospital systems, including patient demographics, orders and imaging records.
•    Support quality and safety initiatives, including radiation safety protocols and infection control standards.
•    Assist with internal audits, departmental reporting, and other administrative tasks assigned by senior management. 
•    Support radiologists with workflow management by ensuring timely access to patient records, prior imaging, relevant clinical   notes.

 

Accountabilities :

•    Operational efficiency: Ensure seamless coordination of imaging appointments and procedure readiness.
•    Data accuracy: Maintain up-to-date, error-free scheduling and patient information across all systems.
•    Regulatory Compliance: adhere to DOH/HAAD guidelines, patient confidentiality laws, and imaging department protocols.
•    Patient satisfaction: support a high standard of care through timely service delivery and effective communication.
•    Inter-departmental Coordination: Act as a reliable liaison between medical, technical, and administrative teams. 
•    Issue resolution: Proactively identify and address scheduling conflicts, referral issues or workflow disruptions.
 

Role-specific Job Responsibilities

•    Manage and coordinate imaging appointments based on priority and modality.
•    Communicate with radiologists, technologists, and nursing teams to align daily workflows.
•    Verify referral completeness and ensure necessary preparations are communicate via appropriate staff.
•    Maintain accurate entries in the Hospital system.
•    Assist in monitoring reporting timelines and addressing urgent imaging cases.
 

Educational Qualification:  
•    Diploma in relevant field

Desired: N/A
•    Experience in a large healthcare facility

Specialist Certifications:
Required:
•    N.A.
Desired:
•    N.A.

Required Experience:

•    2 years in Healthcare facility

 

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first.  Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction.  As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.